Front Desk Agent - Regent Santa Monica Beach

divh2Job Description/h2pRegent Santa Monica Beach, part of IHG Hotels Resorts luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks./ppPoised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Caf debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com./ppJob Summary:/ppAs a Front Desk Agent, you will be the ambassador of luxury, responsible for creating an unforgettable arrival and departure experience for our guests. This pivotal role requires a perfect blend of elegance, efficiency, and exceptional guest service skills./ppA little bit about your day:/ppReporting to the Director of Guest Experience, every day is different, but you will mostly:/pulliPromote Regents service philosophy and style through our people attributes./liliMaintain impeccable personal grooming standards to uphold the professional and property style of the resort./liliAttend daily shift briefing at the start of your shift./liliComplete the front desk checklist during your shift and notify the department manager of any discrepancies or challenges./liliWelcome guests with sophistication, ensuring a seamless and memorable arrival experience./liliClosely adhere to guest arrival times, ensuring the room is assigned, clean, and inspected for guest arrival./liliPre-register arriving guests in the opera system for remote registration and room escort./liliFront Desk Agent wears a radio and earpiece to efficiently receive communication about guest arrivals./liliProvide guest room escorts as assigned and serve welcome offerings accordingly./liliRegister unescorted arrivals, guests at the reception living room, and serve welcome offerings./liliCoordinate with other departments to ensure a harmonious flow of communication to achieve guest satisfaction./liliEnsure personalized and anticipatory service for all guests. Attentively carry out guest preferences by following internal communication methods./liliRespond to all guest text messages, emails, and other forms of communication accurately and timely using proper grammar./liliAccurately update the Opera and KYC system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information./liliEnter all guest requests and concerns in the KYC system and follow up accordingly./liliInform the department manager of any guest challenges and complaints./liliAddress guest inquiries, requests, and concerns proactively and positively, exceeding their expectations/liliAssist guests with information about local attractions, dining options, and other inquiries./liliAct as a point of communication between guests and various resort departments./liliAnswer phones, respond to emails, and address guest inquiries promptly and professionally./liliMaintain cash bank, immediately reporting any overages or shortages./liliEnsure your house bank is always locked and secure./liliEnsure all cash handling procedures and credit card transactions are accurately processed./liliEnsure guest billing is accurate upon departure and follow up on any discrepancies quickly and discreetly./liliEnsure guest departure is seamless and all transportation arrangements are executed./liliPerform other duties as assigned to support the resorts front office operations./li/ulpWhat We need from you:/pulliPrevious experience in the front desk or guest services, preferably in a luxury hotel environment./liliImpeccable grooming and professional appearance./liliAbility to handle intense situations with grace./liliOutstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing./liliPassionate about hospitality and providing an outstanding guest experience!/liliExcellent verbal and written communication skills./liliAble to stand for long periods and move about the property/liliFrequently bending, stooping, and kneeling./liliFlexible schedule, able to work evenings, weekends, and holidays./li/ulpWhat you can expect from us:/ppThe hourly pay range for this role is $28.16 to $34.20 . This range is only applicable for jobs to be performed at Regent Santa Monica Beach./ppIHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled./p/div