Customer Service/Accounts Receivable Specialist

Description As a member of our Accounting team, you will be communicating with customers regarding their invoices, charges, payments, and credits. The position requires the ability to work in a fast-paced, dynamic, and demanding environment. You will be responsible for accomplishing a variety and also a set number of tasks, along with phone calls on a weekly basis. We understand and recognize that our company, products, and industry are unique; part of your training process will be learning the specific ins and outs of your role within our company. Department : Accounting Reports to: Single Team Lead Hours: Monday – Friday, 40 hours/week (specific hours TBD), weekends and major Holidays off Salary Status : Hourly Requirements Every day you will: Provide a professional interface when communicating with customers and staff appropriately/professionally via email, phone call, text, etc. Provide exceptional service to our customers, over the phone as well as walk-ins Communicate with customers about any past-due balances, credits, charges, and payments Receive payments from customers over the phone or walk-ins when needed Maintain records of transactions and activities related to your specific department/job Enter communication with customers into our CRM program. In order to thrive in this role, you must: Be a fast thinker Be customer service driven Be a self-starter with good organizational skills Be able to handle multiple responsibilities Have the ability to problem-solve and find resolutions to work for the company along with the customer Have the ability to work under pressure and in a fast-paced environment Have strong communication and listening skills Have excellent computer skills Have a strong sense of humor Have the ability to multitask Have attention to detail Have the ability, will, and want to come to work daily on time Willing to learn and train positions within the department Adaptable to change Ability to learn new computer programs Ability to deal with meeting deadlines and hit performance requirements Experience Computer Experience Microsoft and/or Google Suites Extra Points If: You have knowledge of how to use CRM Have knowledge of Accounts Receivable or Payable Benefits: Insurance: Health, Dental, Vision, Life and AD&D 401k Vacation & Sick Time Paid Holidays A-Verdi believes that “our people are the key to delivering outstanding quality and service to our customers”. To strengthen and expand the dedication to our customers, we are looking to add an energetic member to our team. We are a 40+ year-old family-owned company that provides a variety of solutions and services all over New York State. Our customer database varies from contractors, homeowners, and small businesses to Fortune 500 companies. #J-18808-Ljbffr A-Verdi Llc