International Sales Customer Service Representative

International Sales Business Developer

Essential Functions and Responsibilities:

Provides sales support for International Sales Business Developer

Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process

Requests internally samples to send to existing customers and new leads

Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times.

Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)

Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)

Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department

Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)

Responsible for the processing and data entry of orders and invoicing using Visual software

Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed.

Follows up on the Registration Process and payment of Registration fees with each customer

Expedites the resolution of customer problems and complaints

Requests codifications for Master Formulas for finished Products

Supports inventory control of customer supply materials

Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services

Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year

Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers.

Provides feedback to management regarding customer inquiries

Assists in special projects from International Sales Department

Performs other functions as requested by the immediate Supervisor

Qualifications:

Associate's degree or Bachelor's degree (preferred)

Bilingual English-Spanish

2-5 years' experience in customer service

Strong computer skills (Microsoft Word, Excel, Outlook)

Strong communication skills

Able to accept criticism and show desire to learn and improve

Able to multitask

Works well in a fast-paced environment