System Administrator 2

System Administrator Level 2 Provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and related processes. Supports day‑to‑day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and other equipment. Provides Tier1 (Help Desk) and Tier2 (Escalation) diagnosis and resolution, escalates and communicates status to agency management and internal customers, and participates in dispatch system and hardware issue resolution. Configures and manages UNIX and Windows operating systems, installs / loads OS software, maintains integrity, configures network components, and implements OS enhancements to improve reliability and performance. Responsibilities Provide support for implementation, troubleshooting and maintenance of IT systems Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems Manage the daily activities of configuration and operation of IT systems Provide assistance to users in accessing and using IT systems Provide Tier I (Help Desk) and Tier II (Escalation) problem identification, diagnosis and resolution of problems Provide support to IT systems including day‑to‑day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provide support for the escalation and communication of status to agency management and internal customers Optimize system operations and resource utilization, and perform system capacity analysis and planning Provide in-depth experience in trouble‑shooting IT systems Provide detailed analysis and feedback to agency management and internal customers for escalated tickets Provide support for the dispatch system and hardware problems and remains involved in the resolution process Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance Qualifications Ten (10) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required Additional Contract or Position Specific Required Experience One (1) year experience in Linux, Unix, Windows or Cisco OS operating system Five (5) years' experience administering Linux, Unix or Windows Operating System Five (5) years' experience supporting applications in the SIGINT environment Three (3) years' experience installing software packages such as .iso and RedHat package Managers (rpm) CWIP: IAT Level I Certification Clearance Required TS/SCI w/ Polygraph Desired Qualifications Three (3) years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service, TIBCO, ActiveMQ, Artemis, Kafka) About Us Founded in 2007 and headquartered in Columbia, Maryland, Synergy ECP is a leading provider of cybersecurity, software and systems engineering and IT services to the U.S. intelligence and defense communities. The company leverages its expertise in data transport solutions, software and systems engineering, and other solutions to deliver critical and innovative capabilities to high-level decision makers that enhance our nation’s security. In an ultra‑competitive environment, Synergy ECP has thrived by adhering to our name, making sure excellence is displayed by our Employees, to our Customers and by Improving Performance (ECP). It’s what sets us apart, enabling us to be an autonomous yet agile business that delivers huge results—showing we’re ready to meet our customers’ evolving demands. Synergy ECP has earned a client list that includes numerous Fortune100 companies, in addition to multiple branches of the US government and military services. Synergy ECP is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected class. #J-18808-Ljbffr Synergy ECP