Dispatch Associate

About Us:

God's Love We Deliver, a nonsectarian organization, is the New York metropolitan area's leading provider of life-sustaining meals and nutrition counseling for people living with severe illnesses. Begun as an HIV/AIDS service organization, God's Love provides for people living with more than 200 individual diagnoses. God's Love cooks and home delivers the specific, nutritious meals a client's severe illness and treatment so urgently require. Meals are individually tailored for each client by one of our Registered Dietitians, and all clients have access to unlimited nutrition counseling. God's Love supports families by providing meals for the children and senior caregivers of our clients. All of our services are provided at no cost to our clients.

About the Role:

The Dispatch Associate supports the Manager of Delivery Operations in the day-to-day coordination of the delivery team, helping to ensure meals are delivered accurately and efficiently to our clients. This role is responsible for monitoring deliveries and routes from start to finish using phone communication and fleet management applications, while assisting with daily dispatch activities and resolving real-time issues that arise on the road.

To ensure operational coverage, the Dispatch Associate serves as a backup driver as needed, including operating a 28-foot box truck to transport meals between facilities and provide delivery support. The role also assists with preparing and distributing driver route paperwork for the following day's deliveries. Because volunteers are an integral part of our delivery program, the Dispatch Associate coordinates with volunteers to ensure successful meal deliveries.

This position is generally scheduled to support Delivery Operations between 8:00 a.m. and 4:00 p.m.; however, flexibility may be required to meet departmental and operational needs.

Responsibilities:

• Work with Delivery Operations teams to support morning driver pack out to ensure drivers are prepared to complete daily deliveries.
• Communicate with colleagues and clients via phone and email to support delivery operations, troubleshoot real-time issues, and provide frontline customer service regarding deliveries.
• Monitor delivery routes through fleet management systems and provide drivers with directions, entry instructions, and real-time support to resolve delivery issues.
• Support and assist volunteers conducting deliveries from the SoHo location.
• Maintain communication with Neighborhood Meal Distribution Centers (NMDCs), tracking, reporting, and following up on daily delivery status.
• Update delivery information in the client tracking system to ensure accurate reporting and documentation.
• Coordinate with internal departments to communicate delivery updates and client-related information.
• Serve as a backup driver as needed, including operating a 28-foot box truck for deliveries, transfers, and other operational support.
• Maintain a valid New York State driver's license and CDL Class B license with a clean driving record.
• Support delivery operations across multiple locations through driver assistance, meal transfers, and other operational responsibilities based on organizational needs.
• Develop a strong understanding of routing operations and assist the Router Dispatcher with routing and other operational needs as required.

About You:

You are a mission-driven individual who believes deeply in the power of Food Is Medicine to transform care for people living with severe illness. You are highly self-motivated, empathetic, and client-focused with a strong desire to support our mission. You thrive in a fast-paced and dynamic environment.

Qualifications:

• High School Diploma or equivalent.
• Previous experience working in dispatch or transportation industry.
• Minimum of 2 years commercial driving experience operating box trucks or similar commercial vehicles.
• Valid CDL Class B license required with acceptable driving record.
• Ability and willingness to safely operate a 28-foot box truck as a backup driver when needed.
• Knowledge of the NY Tri-State Area.
• Excellent oral and written communication skills, with the ability to communicate effectively internally and externally.
• Excellent computer skills, including proficiency with Microsoft 365.
• Ability to demonstrate good judgment.
• Ability to problem-solve and make sound decisions promptly.
• Ability to lift and/or move up to 100 pounds.

Preferred:

• Food industry experience.