Pre-Owned Operations Assistant

Pre-owned Operations Assistant

To support the Used Car Manager in maximizing the performance, profitability, and efficiency of the pre-owned department by ensuring inventory is market-ready, and every customer experience meets RMC standards.

Core Responsibilities

• Back up UCM on recon: approve recon, prioritize order, keep process moving in absence, carry out reconditioning plans
• Stock in cars: Assign stock number, create folder, tags, stock in upon arrival
• Auction arbitration and check-in: Verify condition reports, 2nd keys, tire tread depth, damage
• Assign transportation
• Complete online merchandising: Comments and add service notes while auditing service RO's
• Maintain vehicle sold log: Verify charges against stock numbers, look for errors, collect data
• Assist wholesale: verify vehicle location, verify key location
• Lot displays: show floor cars, lot walks, hangtags, cars in wrong place
• Assist UCM in absence and days off
• Physical inventory
• Additional recon needed: Dead batteries, smoke smells, windshields, re cleans, paint and body, verifying sales consultant concerns as directed by UCM
• Transport vehicles: In and around Rochester, both inside and outside of RMC

Planning

• Maintain lot displays to include show floor vehicles
• Complete various administrative tasks as directed by Sales Manager
• Adhere to a daily schedule to complete all tasks within the day
• Assist with executing a plan for pre-owned inventory units
• Assist in transporting vehicles to reconditioning facilities in and around Rochester

Marketing/Sales

• Assist in arranging used vehicle displays to keep up with inventory and what's currently in demand
• Review and complete online merchandising as necessary
• Verify proper marketing for inventory, both physically and digitally

Quality

• Supervise the maintenance of the vehicle appearance process and the used vehicle lot display
• Assist the Used Car Manager with the reconditioning process and approving reconditioning as directed
• Complete lots of walks as necessary to ensure the quality standard is achieved
• Verify Sales Consultant concerns and expedite solutions as directed by Sales Manager
• Inspect arrived auction purchases to ensure accuracy to condition report

Communication

• Attend/conduct group training meetings in the dealership as required
• Assist in the preparation and maintenance of accurate department records
• Assist and maintain an accurate log of vehicles currently off lot and needing specific repairs
• Ensure strong communication between stores within the group relating to in-house transfers and repair plans
• Ensure strong communication between departments whenever possible
• Execute reconditioning plans for individual units as directed by Sales Manager

Professionalism/Integrity

• Facilitate an environment of integrity by following appropriate hiring procedures
• Assist in keeping current on used vehicle market trends, competitive activities, and pricing
• Participate in continuing education and training activities
• Maintain ethical work standards in all tasks
• This position includes opportunities for growth as the individual learns more about the sales and inventory process

Job Requirements

• Interest in the automotive industry and the functional level of a car dealership
• Ability to communicate clearly with teammates
• Excellent time management skills
• Possess the ability to think critically to solve problems and make decisions
• A motivated, proactive self-starter who can ensure efficient use of the workday

Universal Responsibilities

• Adhere to the Rochester Motor Cars mission, vision and values in all situations.
• Follow and utilize the Rochester Motor Cars philosophy of 1-2-3-4-5.
• Customer Enthusiasm
• Employee Satisfaction
• Financial Performance
• Market Effectiveness
• Ongoing Improvement
• "Grow people, make friends and do good."
• Exhibit personal excellence by setting high standard of performance. Consistently meet or exceed quality standards and requirements.

At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers' and employee's expectations and maintain their loyalty for a lifetime.

Competitive compensations and benefits, including medical, dental, paid time-off, STD/LTD, 401k and life insurance are offered to full-time employees.

Job description subject to change at management's discretion.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background. Interested candidates must possess a valid driver's license and have a satisfactory driving record.