Retention Specialist

Retention Specialist Location: Franklin, TN, US Employment Type: FULL_TIME You Matter Make a difference every day in the lives of the underserved Join a mission driven organization with a people first culture Excellent career growth opportunities Join us and find a career that supports: Caring for overlooked, underserved, and vulnerable patients Autonomy in a warm team environment Growth and training Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing including: DailyPay, receive your money as you earn it! Tuition Assistance and dependent Scholarships Employee Assistance Program (EAP) including free counseling and health coaching Company paid life insurance Tax free Health Spending Accounts (HSA) Wellness program featuring fitness memberships and product discounts Preferred banking partnership and discounted rates for home and auto loans Why Us Now is your moment to make a difference in the lives of the underserved. If there is one unifying characteristic of everyone on our team, it is the deep desire to make a difference by helping society's most vulnerable and often overlooked individuals. Every day we have the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most. For those whose calling it is to serve others, now is your moment to join our mission to provide quality care to every patient with compassion, collaboration, and innovation, to live our mantra to “Always Do The Right Thing!”, and to collectively do our part to heal the world, one patient at a time. Wellpath sees hundreds of thousands of unique individuals in their facilities month over month and a very large percent of those individuals receive direct clinical care, which includes lives saved by Narcan. We offer ongoing training and development opportunities for licensed and unlicensed healthcare team members, and have best in class clinical resources for training, education, and point of care support. How you make a difference The Retention Specialist assists and coordinates retention and renewal of all current and new clients. Key Responsibilities Creates and implements Renewal and Retention Plan for assigned contracts, including writing compelling renewal letters and price quotes. Processes contract renewals and amendments using Salesforce and Conga, tracking status and acting as liaison between clients and legal/operations departments. Reviews and maintains Contract Records in Salesforce and Conga, adding notes on status of all clients and processing Partner Services Requests for contract amendments. Collaborates with legal to issue contract amendments and draft new contracts for new clients following the Request for Contract process. Provides support for Operations team and assists clients with questions regarding contract terms, expiration, renewal, etc., participating in regularly scheduled conference calls with Regional Vice Presidents and Regional Directors of Operations to update on pending renewals and contract pipeline. Qualifications & Requirements Education High school diploma required Bachelor Degree preferred Experience Knowledge of contracts and limited legal terms Knowledge within healthcare industry is preferred. This position is available only to those who reside in the United States. We are an Equal Employment Opportunity Employer We value the contributions of team members with a broad range of experiences, skills, and perspectives and are committed to providing equal employment opportunity for all. #J-18808-Ljbffr