Technical Support

Your Job Georgia-Pacific is seeking an IT Support Specialist to join our team in Brunswick, Georgia. In this role, you will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations. Working closely with site operations, process control, automation, and enterprise technology teams, you will solve technical challenges, support critical manufacturing systems, and help create value through technology. Our Team The Brunswick IT team partners with mill operations, engineering, process control, and enterprise technology organizations to deliver reliable IT and OT solutions that enable safe, efficient, and profitable manufacturing. Our team is responsible for supporting infrastructure, end-user technologies, industrial systems, and operational technologies that are critical to mill performance. What You Will Do Deliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs Drive continuous improvement through standardization, knowledge sharing, problem solving, and operational excellence initiatives that enhance technology performance and user experience Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship Who You Are (Basic Qualifications) Experience doing incident management and problem resolution utilizing a ticketing platform (e.g., ServiceNow, Zendesk, Solarwinds) Experience with administering and troubleshooting camera systems (e.g. Genetec, Milestone, Axis) Hands‑on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.) Troubleshoot issues, implement solutions, and document Willing and able participate in a rotating 24/7 on‑call support schedule Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship What Will Put You Ahead Industry technical certifications (Network+, Security+, CCNA, VMware, etc.) Experience working with virtualized environments (Servers, Hosts, Endpoints) Experience with cyber hygiene best practices around endpoint management, network segmentation, password management, etc Experience in IT/OT support in a manufacturing environment Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength, focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave, and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E‑Verify. Please visit the following website for additional information: #J-18808-Ljbffr