Customer Service Rep
elite personnel
Customer Service Representative
Our client, who specializes in custom glass, has over 50 years of experience in the commercial glass industry. We are seeking a detail-oriented Customer Service Representative to join our team. In this role, you will play a pivotal part in ensuring accuracy and efficiency in our service and order processing department.
Responsibilities:
- Promptly and professionally monitor and respond to phone and email inquiries and service calls
- Enter new service tickets into the database promptly, ensuring all relevant details are meticulously captured
- Generate and process purchase orders for project-related materials and services
- Track purchase orders to guarantee timely delivery, following up with vendors as necessary
- Coordinate with internal teams to verify receipt of goods and services
- Communicate with vendors to confirm purchase details, delivery dates, and address any outstanding issues
- Follow up on delayed or incomplete deliveries, escalating issues to management when necessary
- Create and send invoices and finalize any outstanding ticket issues
Qualifications:
- Must have receptionist duties, customer service, or data entry
- Strong attention to detail and accuracy in data entry and record-keeping
- Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams, vendors, and external contacts
- Proficiency in Microsoft Office Suite and experience with database software
If this sounds like it is right up alley, please apply today!
elite personnelVacancy posted 1 day ago
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