Collections Specialist

Collections Specialist

The Collections Specialist will assist with maintaining the critical relationship between our company and our clients and collecting payments from these individuals or businesses. The role will have personal and team monthly collection goals. The role is responsible for calling upon assigned accounts to facilitate collection of open invoices within established terms and to assist the customer with resolving their issues. The Collections Specialist will be responsible to secure payments or payment commitments and work as an account manager for our clients.

Responsibilities

• Confirm payments for assigned customers, sanitation and storage containers.
• Collect payments for past due and assist customer with billing issues or problems preventing payment.
• Process credit card and check payments from customers.
• Maintain the relationship between us and the customer.
• Other duties as assigned.

Knowledge, Skills & Abilities

• 2-3 years of collections experience.
• Experience with accounts receivable preferred.
• Construction industry experience preferred.
• Knowledge of Lien Laws and Bonding Rights is a plus.
• Intermediate experience in Microsoft Office including Excel, Word and Outlook.
• Demonstrated strong attention to detail and accuracy.
• Ability to use logic and reasoning to accomplish tasks, analyze data and propose solutions.
• Ability to manage multiple tasks, stay organized, set priorities, plan ahead, and meet deadlines.
• Ability to work effectively both independently and as part of a team.
• Excellent written and verbal communication skills.
• Demonstrated tenacity and the ability to work through obstacles.
• Initiative to learn and a great work ethic.

Skills

Tools/Platforms

Microsoft Office Suite Microsoft Word Document Management Tools Billing Software Accounts Receivable Systems Accounting Software Dialer / Phone Systems Crm / Customer Management Tools

Common Methodologies/Frameworks

Collections Management Payment Follow-Up & Commitment Tracking Customer Account Management Billing Issue Resolution Payment Processing Collections Reporting & Aging Analysis Credit & Collections Process Dispute Resolution & Customer Communication Accounts Receivable Management

General Skills

Account Management Financial Analysis Financial Management Financial Data

Soft Skills

Problem Solving Attention to Detail Communication Active Listening Team Collaboration Analytical Thinking

Education & Experience

Experience

2+ Years

Additional Requirements

Technological Requirements Windows Language English City/Province/Country Bogotá D.C., Bogotá D.C., Colombia

Compensation & Benefits

Salary

USD 8 - 10 Hourly

Working Hours

Monday 07:00 - 16:00 (America/Chicago) Tuesday 07:00 - 16:00 (America/Chicago) Wednesday 07:00 - 16:00 (America/Chicago) Thursday 07:00 - 16:00 (America/Chicago) Friday 07:00 - 16:00 (America/Chicago)