Billing Administrator - Temp to Hire

Position Summary Responsible for ensuring accurate and timely billing and invoicing, monitoring customer accounts, handling customer inquiries, and resolving billing discrepancies. May also engage in collections activities. Responsibilities Handle collections and follow up on outstanding balances. Invoice agreements accurately and on schedule. Process and review invoices to ensure accuracy before posting. Set up new customer accounts and maintain up-to-date and accurate customer information for Accounts Receivable/Payable. Collect and compile customer billing records such as work orders, sales tickets, charge slips, and technician time sheets. Compute total amounts due and enter the relevant information into the database. Ensure accuracy of billing information, negotiated terms, and compliance with current legislation. Prepare and distribute invoices to customers on a timely basis, including accurate details, dates of service, services performed, and/or amounts due. Monitor customer accounts to ensure payments are made on time and report on overdue accounts. Maintain an acceptable level of overdue invoices as determined by Accounting policy. Assist with collections of past dues by contacting customers via telephone, email, and/or written correspondence. Generate credit memorandums to indicate incorrectly billed services. Uphold confidentiality regarding costing and billing when communicating with outside vendors, customers, etc. Respond to customer billing questions via telephone and email. Scan and file all account records into the system accordingly. Perform backup duties and answer rollover calls for dispatch personnel. Qualifications Working knowledge of MS Office and billing/financial software. Good organizational skills and attention to detail and accuracy. Understanding of the billing and invoicing process. Effective written and verbal communication skills; ability to communicate respectfully with customers. High school diploma or equivalent. Two (2) years of billing or directly related experience. Benefits As a 100% employee‑owned company, we offer a comprehensive benefits package for you and your family: 401(k) plan with 50% company match (no cap) and immediate 100% vesting. Medical, dental, and vision insurance (100% paid for employee). Annual bonus program based upon performance, achievement, and company profitability. Term life, AD&D insurance, and voluntary life insurance. Disability income protection insurance. Pre‑tax flexible spending plans (health and dependent care). Paid parental leave. Paid holidays, vacation, and personal time. Training/professional development opportunities and company‑paid memberships for professional associations and licenses. Wellness benefits. Equal Opportunity Employer Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics. #J-18808-Ljbffr Southland Industries