Application Support Specialist

PST / CST | Remote | Support | Application | SQL | Python | Insurance | IT | $130k | No sponsorship

Role: Application Support Engineer

Location: Remote in PST / CST

Salary: $100,000 - $130,000

** Must have a Green Card or US Citizenship, no sponsorship can be provided for this role **

We're partnering with a growing technology-driven organization looking for a Support Engineer to help maintain and improve the systems that power a highly customer-focused platform.

This role sits at the intersection of technical support, software engineering, and customer success , offering the opportunity to work closely with Engineering, Product, Operations, and business stakeholders to investigate issues, improve workflows, and ensure a seamless user experience.

You'll gain exposure to modern SaaS technologies, third-party integrations, APIs, internal tooling, and core business systems while making a direct impact on both customers and internal teams.

What You'll Be Doing

• Investigate and troubleshoot complex technical issues across applications, databases, integrations, and system logs
• Partner with engineering teams to identify root causes and drive resolutions
• Support business-critical workflows and ensure systems operate efficiently
• Monitor platform performance and identify opportunities for process and product improvements
• Document common issues, business processes, and technical solutions
• Collaborate cross-functionally with Product, Operations, Customer Success, and Engineering teams
• Contribute to improving internal tools and support procedures

What We're Looking For

• A customer-first mindset with a passion for solving problems
• Curiosity about technology and how complex systems work
• Understanding of web applications, APIs, integrations, and software platforms
• Strong analytical and troubleshooting skills
• Ability to explain technical concepts clearly to both technical and non-technical audiences
• Excellent written and verbal communication skills
• Strong attention to detail and sense of ownership

Preferred Background

• Bachelor's degree in Computer Science or a related discipline, or equivalent experience
• 1+ years of experience in Technical Support, Customer Success Engineering, Software Engineering, QA, or similar technical roles
• Experience debugging production issues and supporting business-critical applications
• Exposure to modern development technologies and databases
• Familiarity with technologies such as:
• Python
• React
• TypeScript
• SQL
• Experience working in SaaS, InsurTech, FinTech, or other technology-driven environments is advantageous

Why Join?

• Join a high-growth organization where your work has visible impact
• Collaborate with experienced technical and business teams
• Opportunity to develop skills across support, engineering, and operations
• Strong culture of ownership, autonomy, and continuous improvement
• Competitive compensation and comprehensive benefits package
• Fully remote working environment

** Must have a Green Card or US Citizenship, no sponsorship can be provided for this role **

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