Enterprise Implementation Manager

Role Description

HR Acuity is seeking a Client-Facing Implementation Manager to lead the onboarding and implementation of the HR Acuity suite of solutions for our external clients. As an Implementation Manager on our Professional Services team, you'll own the end-to-end deployment of our platform for enterprise clients, working directly with Senior HR and IT leaders to drive adoption, business outcomes, and best-in-class customer experience.

This is a high-impact, client-facing role built for implementation professionals who thrive on complexity, leading user workshops and guiding organizations through real change management. You won't be managing a help desk queue or maintaining account health scores. You'll be the expert who makes the platform work for clients at scale, then hands off a fully adopted solution.

If you've delivered complex SaaS implementations in HR Tech or a related enterprise domain and you're energized by being the most knowledgeable person in the room when it comes to your product, this role was created for you.

Pacific Standard Time is preferred. This role is intended for external-facing implementation professionals, not implementation project managers focused on internal systems or operations.

What This Role Is:

• An Implementation Leader that will drive the full client (external) implementation and adoption process—including kick-off meetings, workshops, and trainings.
• A client-facing implementation specialist with expertise for a SaaS product.
• A facilitator who can lead training sessions, presentations, and provide resources to empower users to maximize platform utilization.

What This Role Isn't:

• A Technical Support Agent - An Implementation Manager may understand technical aspects of a solution, but they don’t provide ongoing troubleshooting or help desk support.
• A Customer Success Manager - An Implementation Manager owns the implementation, not the management of the customers' account.
• An internal IT project manager or internal systems implementation role.
• An Implementation Project Manager who focuses solely on managing timelines and milestones — it requires leading client-facing activities like kickoff meetings, workshops, and training sessions.

The Opportunity

• Drive End-to-End Client Implementations — Own the full implementation lifecycle for enterprise clients, from kickoff through adoption, including platform configuration, HRIS and SSO integrations, workflow design, and end-user training.
• Lead Executive-Level Engagements — Facilitate discovery workshops, stakeholder alignment sessions, and executive readouts with Senior HR and IT leaders.
• Architect the Path to Value — Design implementation plans that balance client complexity with speed-to-adoption.
• Guide Change Management and Adoption — Act as a strategic advisor on business process redesign and organizational change.
• Manage a Portfolio of Concurrent Engagements — Run multiple enterprise implementations simultaneously, maintaining momentum across workstreams.
• Partner Internally to Deliver for Clients — Work closely with Product, Engineering, and Customer Success to surface client feedback and ensure post-implementation continuity.

Qualifications

• 5+ years of client-facing SaaS implementation experience; HR Tech experience strongly preferred.
• Demonstrated ability to manage enterprise-level implementations with multiple concurrent stakeholders across HR and IT.
• Track record of driving organizational change and platform adoption, not just go-live delivery.
• Experience facilitating workshops, discovery sessions, and training for all audiences.

Skills

• Deep organizational and project management ability, comfortable holding clients and internal teams accountable across complex, multi-workstream engagements.
• Strong executive communication and presentation skills; equally effective in a C-suite readout and a hands-on configuration session.
• Technically fluent in SaaS platforms, able to configure, troubleshoot, and guide integrations (HRIS, SSO, APIs) without relying on engineering support for routine tasks.
• Self-directed with the judgment to escalate when needed and solve when not.
• Effective cross-functional collaborator, experienced working alongside Product, Engineering, and Customer Success to represent client needs internally.

Benefits

• Compensation: The pay range for this position is expected to be between $85,000 and $125,000/year; however, base pay offered may vary depending on multiple individualized, non-discriminatory factors.
• Stay healthy and happy with our comprehensive medical, dental and vision plans.
• You can also choose from FSA or HSA options to suit your needs.
• Save for your future with our 401K plan that matches your contributions.
• Enjoy paid leave for various life events, such as sickness, disability, or parenthood.
• Own a piece of the company with our #Allin Shares Program.
• Take a break from work with our unlimited PTO policy to refresh and recharge.
• Company paid holidays, birthday day off, closed 4th of July week and December holiday week, half day summer Fridays, and half day first Fridays, and 8 hours of volunteer time.
• Earn extra cash by referring qualified candidates to join our team.
• Access professional and personal support through our employee assistance program.
• Work from anywhere with our remote work environment that fosters collaboration and creativity.
• Join a fun and energetic team that values your suggestions and new ideas.
• Receive a competitive salary and meaningful opportunities for growth.

Learning and Development

• Onboarding: Learn the basics of your role, the company culture, and the expectations from your manager and team.
• Manager training: Develop the skills and competencies to lead, motivate, and empower your team.
• Leadership training: Grow your leadership potential and influence within the organization.
• Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry.