Manager, Operations Innovation, POS & BOH, Burger King

Role Overview The Manager, Digital & Tech Operations Innovation leads the development and deployment of operational technology tools and process improvements in Burger King restaurants. This role partners closely with Operations, Digital & Technology, Franchisees, and Restaurant Teams to identify operational pain points, implement scalable solutions, and drive continuous improvement initiatives focused on order accuracy, labor optimization, kitchen efficiency, and team member experience. RBI follows a 5‑day, in‑office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Miami, FL. What You’ll Do Serve as the primary operations point of contact for POS and back‑of‑house technology initiatives across Burger King restaurants. Partner with Operations and Technology teams to identify opportunities that improve restaurant execution and operational KPIs. Support implementation of systems designed to improve restaurant profitability, order accuracy, labor efficiency, and guest experience. Collaborate directly with restaurant operators, franchisees, and field teams to test, pilot, and optimize new operational solutions. Gather field feedback and operational insights to influence future system enhancements and innovation priorities. Coordinate rollout planning, communications, training, and adoption strategies for operational tools and systems. Monitor performance metrics and operational results to evaluate effectiveness of deployed solutions. Serve as the operational subject‑matter expert during pilots, field testing, and large‑scale implementations. What You Bring 5+ years of experience in restaurant operations, operational excellence, QSR systems, or field operations support. Bachelor’s degree in Business, Operations, Hospitality, Engineering, or related field preferred. Strong understanding of quick‑service restaurant workflows and operational performance drivers. Experience supporting operational technology implementations or restaurant process improvement initiatives. Ability to analyze operational metrics and identify opportunities for improvement. Strong communication and collaboration skills across operational and technical teams. Proven ability to manage multiple projects in a fast‑paced environment. Willingness to travel to restaurant locations as needed. Benefits We offer a comprehensive benefits program focused on physical, mental, and financial wellness, including a global paid parental leave program, free telemedicine, and mental wellness support. EEO & Accommodation Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal‑opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI’s policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request. #J-18808-Ljbffr 3300 Burger King Company, LLC