Automotive Sales Representative

Automotive Sales RepresentativeM & F Auto Sales is seeking a motivated, customer-focused Automotive Sales Representative to join our growing team. We are a well-established dealership known for exceptional customer service and a wide selection of quality pre-owned vehicles. As a Sales Representative, you will guide customers through every step of the vehicle purchasing process while creating an outstanding buying experience. Success in this role requires excellent communication, teamwork, professionalism, and a genuine passion for helping customers find the right vehicle. This is a commission-based position with excellent earning potential for motivated individuals.ResponsibilitiesGreet and welcome every customer in a friendly, professional manner.Build rapport by listening to customers' needs, wants, and budget to recommend the best vehicle options.Provide accurate information regarding vehicle features, pricing, availability, warranties, and financing options.Conduct vehicle demonstrations and test drives.Work closely with the Sales Desk and Finance Department to structure deals and determine financing options.Utilize DealerSocket CRM/Podium daily to manage leads, return phone calls, respond to emails and text messages, document customer interactions, and complete follow-up activities.Collaborate with the BDC team by reviewing customer notes, appointments, and communication history.Maintain organized and accurate customer records throughout the sales process.Collect and submit all required paperwork accurately and within 72 hours.Personally introduce every sold customer to the Service Department, including the Service Manager and staff, to create a seamless ownership experience.Follow up with customers after delivery to ensure satisfaction and answer any questions.Present and explain the M & F Auto Sales Referral Program to encourage repeat and referral business.Maintain above-average Customer Satisfaction Index (CSI) scores.Negotiate and close vehicle sales while maintaining a high level of customer satisfaction.Work collaboratively with all departments to ensure a smooth and efficient customer experience.Attend all mandatory sales meetings, Saturday meetings, and scheduled training sessions.Demonstrate reliability by arriving on time and maintaining a dependable attendance record.QualificationsPrior automotive sales experience preferred (sales experience required).Strong customer service and relationship-building skills.Excellent verbal and written communication skills.Ability to work in a fast-paced, team-oriented environment.Familiarity with multiple vehicle makes and models.Strong organizational skills and attention to detail.Honest, dependable, and professional with a strong work ethic.Ability to negotiate effectively while maintaining excellent customer service.Valid driver's license with a clean driving record.Ability to pass a background check and drug screening.What We OfferCommission-based compensation with unlimited earning potential.Established dealership with a strong local reputation.Supportive team environment.Ongoing sales and product training.Opportunities for career growth and advancement.Employee referral opportunities and dealership incentives.Join the M & F Auto Sales team and help customers find the right vehicle while building lasting relationships through exceptional customer service.M&F Auto Sales has been serving the Albuquerque area for over 20 years, building a reputation for honesty, integrity, and reliability. Our customers appreciate our no-pressure approach and our commitment to finding the right vehicle for their needs. Our employees enjoy a supportive and collaborative work environment, with opportunities for growth and advancement. Compensation: $60,000.00 - $90,000.00 per year