IT Support Technician - Helpdesk & Troubleshooting

Salary: $37,440 - 49,920 per year Requirements: 2-5 years of experience in a previous IT position Proficiency in troubleshooting computer and network issues Excellent customer service and communication abilities Certifications such as CompTIA, Microsoft, or Cisco are advantageous Familiarity with camera systems and access control is beneficial Experience using power tools and scissor lifts is a plus Knowledge of structured cabling and conduit work is favorable Valid drivers license and a dependable personal vehicle with insurance Capability to successfully pass a thorough background check Responsibilities: Deliver Level 1, 2, and 3 IT support to clients, primarily through remote assistance from our Mason office with some on-site visits Execute IT projects including PC setups, server upgrades, cloud migrations, office relocations, and comprehensive IT infrastructure installations Identify and rectify hardware, software, and network problems Manage networking and security systems, such as firewall configuration, VPN installations, and wireless networks Maintain meticulous documentation of IT environments, troubleshooting methods, and project activities Technologies: Cloud Cisco Firewall Hardware Support Network Security VPN Zendesk More: At Titan Tech, a Managed Service Provider based in Mason, OH, we specialize in delivering IT support and services to small and medium-sized enterprises in the Cincinnati/NKY area. We are excited to welcome an MSP IT Administrator to our expanding team. We offer a competitive salary range of $18.00 - $24.00 per hour, comprehensive health and dental insurance, a 401K matching plan, generous paid time off, performance-based bonuses, financial planning support, and opportunities for professional development, training, and certification. last updated 38 week of 2026