A&J Automotive, Service Advisor | No Weekends

Job Description

Job Description

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At A&J Automotive, we are seeking a highly organized and customer-focused Service Advisor to join our automotive service team. As a Service Advisor, you will play a pivotal role in providing exceptional customer service. You will serve as the primary point of contact for customers, managing their vehicle maintenance and repair needs while delivering a positive experience.

• No Weekends
• Store Hours: 8AM-5:30PM (M-F)
• 3-5 years previous service advisor experience preferred

Responsibilities:

1. Customer Interaction:

- Greet customers and provide a warm, friendly, and professional atmosphere.

- Act as the main point of contact for customers, understanding their concerns and requirements.

- Listen actively to customer concerns, document them accurately, and communicate them effectively to the service technicians.

2. Service Coordination:

- Schedule and confirm service appointments, ensuring efficient use of technicians' time and resources.

- Consult with customers to gather necessary information, including vehicle history, symptoms, and requested services.

- Advise customers on appropriate services, maintenance schedules, and required repairs based on manufacturer recommendations and guidelines.

3. Cost Estimation and Approval:

- Prepare accurate and detailed cost estimates for parts, labor, and additional services required.

- Explain cost estimates to customers, providing clear and understandable explanations.

- Obtain customer approval for repairs, ensuring transparency and consent throughout the process.

4. Repair Order Management:

- Create and manage repair orders, documenting all services performed, parts used, and additional recommendations.

- Maintain accurate and up-to-date service records for each customer and vehicle, ensuring compliance with dealership and legal requirements.

- Coordinate with service technicians to ensure timely completion of repairs and maintenance tasks.

5. Customer Satisfaction:

- Follow up with customers to ensure their satisfaction and address any concerns or issues promptly.

- Handle customer complaints professionally and escalate as necessary to resolve them effectively.

- Strive to exceed customer expectations, providing personalized and exceptional service.

Requirements:

- High school diploma or equivalent (additional automotive education or certification is a plus).

- Proven experience as a Service Advisor in the automotive industry or a related field.

- Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.

- Strong organizational and time management abilities to handle multiple tasks efficiently.

- Sound technical knowledge of automotive systems and repairs.

- Proficient computer skills and familiarity with automotive software and systems.

- Ability to work in a fast-paced environment while maintaining attention to detail.

- Customer-oriented mindset with a commitment to delivering exceptional service.

Join our team as a Service Advisor and contribute to the success of our automotive service department by providing outstanding customer service and ensuring customer satisfaction.

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