Desktop Support Technician - NYC

Desktop Support Technician Responsibilities: Provide all levels of desktop support for Windows 7/8/10 workstations. Perform hardware and software installation, upgrades and configuration. Provide problem diagnosis and resolution for hardware and software problems as required Provide Microsoft Office 365 Support (Word, Excel, PowerPoint, Publisher, Access and Outlook for hosted Email) Knowledge of centrally managed Symantec Antivirus System Train users as needed, especially in the use of enterprise email and group scheduling systems. Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems. Provide hosted MS 365 support Provide Mobile Device configuration and support Provide support for on premise Avaya IP Telephones Provide support for hosted IP Telephone Requirements: 1 - 3 years of experience in Desktop Support Undergraduate degree preferred. Must have experience in rolling out new user machines Must have experience in installing, supporting and using Microsoft Windows, Microsoft Office Suite, remote troubleshooting tools, PC hardware, Networked printers and other PC related hardware Windows Server 2008/2012/2016 experience preferred Knowledge of IP and Network connectivity preferred CompTIA A+ is a plus Must have experience providing both onsite and remote support Quick learner with a high degree of common sense and resourcefulness, and the ability to work independently and prioritize multiple tasks. Must have excellent verbal and interpersonal skills. Ability to work with technical and non-technical team members. Ability to use written communication skills to convey statuses and update documentation. Staffing the Universe