Manager, Operations Technology

Operations Technology Manager McDonald’s is looking for an Operations Technology Manager to work closely with all aspects of Restaurant Technology and Restaurant Execution across the US Business, maximizing results and elevating the customer, restaurant, crew, and customer experiences. Orchestrate execution priorities with an enterprise mindset for the implementation, deployment, and ongoing maintenance of national restaurant technology initiatives within the field office. Serve as the subject matter expert for all operations‑related technology and as a liaison between the assigned Field Office, IPD (Initiative Planning and Deployment), and US Technology stakeholders. Primary customers include Owner Operators and Operations Officers. This position reports directly to the US Director of Operations Technology. Responsibilities To be successful, you will effectively: Strategize and influence Operations Officers and other key stakeholders (Field Operations, PMO Managers, OTP Program Manager, US Technology departments, etc.) to drive business results. Understand and identify strengths, gaps, and opportunities with current conditions to provide recommendations and solutions to elevate and energize system performance. Generate repeatable and scalable systems, routines, and processes to support end‑user efficiencies for running great restaurants and ensuring success of initiative deployments, including escalations and changes of ownership. Clearly identify lanes of engagement to support system initiatives and seamlessly work with key stakeholders to achieve success with system priorities. Demonstrate McDonald’s core values and leadership behaviors. Duties In addition to McDonald’s policies and procedures, your principal accountabilities will include, but are not restricted to the following: Partnership and alignment with Operations Officers on execution priorities that support the annual plan. Partnership with Strategic Technology Integration Managers and key stakeholders to ensure restaurant readiness, alignment, and sequencing of technology priorities. Collaboration and partnership with PMO on operations training strategy to execute new technology within the field office; collaborate with the PMO and Deployment Teams on execution strategies to ensure technology deployment is aligned and sequenced with other initiatives and effectively implemented. Education, communication, and guidance to stakeholders on restaurant‑related operations technology deployment readiness of execution priorities; provides best practices and successes in effective technology solutions to enhance restaurant operations. Subject‑matter expertise on operations technology initiatives including nationally sponsored technology innovations tests to help ensure successful execution; maintain a detailed level of understanding of both operations and restaurant‑related technologies for operations integration. Partnership with the Operations Team on execution priorities; act as an advocate to grow the business versus issues; understand current/existing conditions, stakeholder (company, O/O, 3rd party) points of view, communicate facts to the right audience and importance of project/initiative to the growth of the business. Partnership, guidance, coaching, and direction for issue escalations to the right path to resolution; educate primary customers on escalation processes and engage with the support departments when normal channels fail; and identify and elevate opportunities to appropriate product owners via trend analysis of escalations, Atos & Sherlock Call Volume reports, etc. Oversee changes of ownership to ensure restaurants open on time with full functionality. Partnership with OTP Program Manager on elevating the OTP network within assigned Field Office to support technology deployment; strengthen the Field Office technology support network by leveraging field resources in executing the field office technology strategy. Ensure backup is in place within each Field Office when not available. Job Responsibilities – Functional Responsibilities Changes of Ownership – Oversight of the restaurant technology changeover from buyers to sellers. Developing Operations Technology Professionals (OTP) – support system for Owner/Operators with technology in the restaurants. O/O Led Projects – SME and support system for Owner/Operators with self‑led construction projects and technology requirements. Escalations – Oversight of resolution of restaurant technology issues; close relationship with technology teams to resolve. Subject Matter Expertise on all McDonald’s Technology platforms and systems. Strategic responsibilities supporting McDonald’s business goals. Reducing restaurant down‑time with proactive strategies to improve negative impacts to the restaurants. Supporting franchising with proactive strategies to support incoming registered applicants and existing buyers and sellers to ensure technology transfers are successful on day one of acquisition. Leveraging the OTP network to provide consistent and scalable guidance to restaurants. Building the bench by cultivating a pool of talented individuals as future Ops Tech Managers. Stakeholder management.

US IT.

Hardware, software, deployment and support teams to navigate issue resolution and execution of tech initiatives. Mobile payment system integration and management. Auto business cutover. Restaurant file maintenance (RFM). E*Restaurant system. McHire. ATOS Service Now platform. Power BI. Sherlock. OTP Portal. ADYEN global payment. Merchant IDs. Remote restaurant monitoring (RRM). Major incident management (MIM). Restaurant escalation management. National OTP team partnership to develop growth plans and proactive solutions for the restaurants. US franchising. Franchise practice group coordination of changes of ownership. Sales between operators (SBO). Acquisitions. New registered applicants. Sale of McOpCo. Entity splits. Building relationships with Owner/Operators relationships in respective field office. Includes M‑Tech Operators, BU Tech Leads. Partner and advisor to field leadership. Includes operations officers, field vice presidents and field teams. Qualifications High school diploma or equivalent. 5+ years of experience in operations function. Must have received or be willing to receive the COVID‑19 vaccination by date of hire to be considered. Proof of vaccination required. BA/BS degree preferred. Operations expertise. Strategic and agile thinker, able to quickly grasp new concepts, McDonald’s restaurant operations initiatives, and organizational norms and apply those insights to multiple work streams. Collaborator, able to forge effective working partnerships with key stakeholders. Ability to work effectively in a fast‑changing environment and adaptability to working in ambiguous conditions with changing schedules and priorities. Strong problem‑solving, organization and time management skills. Excellent interpersonal, written, and oral communication skills with the ability to articulate a broader narrative to partner and advise key stakeholders including the Operations Officers. Self‑starter with positive attitude and willingness to learn. Compensation and Benefits Salary range: $115,872.00 – $144,840.00 per year. Bonus eligible: Yes. Long‑term incentive eligible: Yes. Benefits eligible: Yes. The position offers health and welfare benefits, including comprehensive health insurance (medical, prescription drug, mental health, dental, and vision coverage), life insurance, and additional benefits as part of the McDonald’s benefited family. EEO and Equal Opportunity Statement McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment and provide reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation, please contact View email address on click.appcast.io. McDonald’s Restaurants of California will consider qualified applicants for employment with arrest or conviction records in accordance with applicable laws, including the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring and the Los Angeles County Fair Chance Ordinance for Employers. McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Nothing in this job posting or description should be construed as an offer or guarantee of employment. Requisition ID: 3870 #J-18808-Ljbffr McDonald's