Patient Service Representative

Patient Service Representative

Shawnee Christian HealthcareLouisville, KY

Position Summary

Under the direction of the Center Manager, the Patient Services Representative greets, instructs, directs and schedules dental and medical patients and visitors. Serves as a liaison between patient and staff. Ensures the front office runs efficiently and effectively.

Essential Duties and Responsibilities

•Greets patients and visitors in a prompt, courteous, and helpful manner

•Checks in patients, verifies and updates necessary information on medical or dental records for each visit. Collects co-pays and patient due balances. Submits end of day report daily

•Maintains appointment book and follows office scheduling policies

•Answers telephone, screens calls, takes messages, and provides information to various parties

•Assists patients and office staff with billing questions

•Types correspondence, sorts mail, and dental/medical records as directed

•Assists staff to ensure records are complete and accurate

•Ensures referrals to other providers are timely and results are documented in patient’s record

•Assists uninsured patients to identify initial or continuing eligibility for Sliding Fee Discount or other health insurance programs

•Maintains records regarding our Sliding Fee Scale. Ensures policy is followed and appropriate documents are retained for compliance with this policy

•Maintains work area and lobby in neat and orderly manner

•Attends meetings as required and participates on committees as requested

•Maintains patient confidentiality

•Performs receptionist duties per above at the school as needed

•Strong alignment with SCHC Mission and demonstrates behaviors aligned with SCHC Core Values

•Other duties as necessary to ensure successful attainment of SCHC goals and objectives

Job Qualifications and Requirements

•High school diploma or equivalent required

•Two years of work experience in a medical office setting and/or customer service

•Knowledge in MS Word, Excel, Outlook

•Knowledge in Electronic Health & Dental Records

•Knowledge of the various insurance plans in a doctor’s office. This knowledge should include understanding eligibility requirements, ability to read an Explanation of Benefits, and ability to communicate this information to all involved

•Knowledge of dental and/or medical terminology

•Knowledge in operation of a computer and other office equipment

•Skill in greeting patients and answering the telephone in a pleasant and helpful manner

•Ability to speak clearly and concisely

•Ability to read, understand and follow oral and written instructions

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Additional Information/Benefits