Service Tech - Plumber

Cerris Systems Job OpportunityWork hard, have fun! At Cerris Systems, we believe in delivering quality craftsmanship while having fun along the way. Our group of construction companies prides itself on our almost 100-year history, our employee ownership structure, and our competitive pay and benefits. From the moment you start working with us, we've got your growth in mind. We believe Cerris isn't just a great place to start your career – it's a great place to watch it advance for years to come. Come build the Extraordinary with us.Nature of Work: Responsible for functioning independently in troubleshooting, installations, repairs, and maintenance of plumbing mechanisms all while providing top-notch customer service.Essential Duties & ResponsibilitiesPlan and complete all necessary steps in the installation, maintenance, and repair of plumbing systemsTroubleshoot malfunctions, interruptions, and failures of pumps and domestic hot water systemsAdhere to the highest standards of quality and safetyEnsure complete customer satisfaction from start to finished productComprehend customer requirements and make appropriate recommendations/briefingsRespond to emergency service requestsCommunicate in a professional manner with employees and customersProduce detailed service reports and time entry dailyOperate and maintain an organized and well-inventoried vehicleAdhere to current plumbing rules, regulations, and codesAdhere to the highest standards of qualityProper use of tools and equipmentProvide documentation including processes, daily logs, etc. as required for assigned projectsTravel to jobs within service area and work with dispatch to ensure schedule is maintained and delays are promptly communicatedBuild positive relationships with customersPromote the company safety culture and safety awareness throughout the company, projects, or officeMaintain a satisfactory driving record which, per Company's vehicle policy, allows operation of a vehicle for business purposesExercise initiative or, as directed, perform additional duties to meet the needs of the organizationQualificationsAbility to perform work accurately, completely, and in a timely mannerExcellent customer service skillsExcellent interpersonal communication skills on a technical levelAbility to understand and implement best practice standardsAbility to quickly and effectively solve complex problemsAbility to deliver quality through attention to detailAbility to work both independently and as part of a teamAbility to be proactive and resourcefulAbility to build relationships with team members that transcend a projectAbility to maintain current Class E driver's license and good driving recordEducation: Minimum of high school diploma or GEDExperience: 3+ years or more of plumbing technical and trade experience.Physical Demands and Working EnvironmentMust be able to lift 100+ poundsAble to tolerate extreme temperatures for extended periods of timeAble to work overtime and weekend hours in an On-Call RotationAble to continually push, pull, lift, grasp, hold, carry, reach, reach above the shoulders, stoop, bend at the waist, bend at the knee, kneel, bend side to side, crouch, stand on step stools or small ladders and balance. This position will be required to use a ladder and work at tall heights (i.e. roof top, access ladders, scissor-lift, scaffolding)Ability to pass drug screen, physical exam, and background check.Safety-sensitive position that requires extreme focus and attention to safety hazards and safety protocols.Cerris and its subsidiary companies are an Equal Opportunity Employer-EEO/AA/M/F/D/V/VEVRAA