IT Services Manager/Secruity Analyst

IT Services Manager

Location: Parsipanny, NY (candidate will be starting in Parsipanny first and then moving to Whippany, NJ) Please source local candidates only

Duration: Fulltime

Visa: US Citizen, GC only. Cannot sponsor due to compliance

Travel: Maybe, will be reimbursed

Interview: 1 round of phone, in-person

Salary: Open + benefits + bonus

Description: Reporting to the Partner in charge of the client's Cyber division, the IT Managed Services Manager is responsible for the day-to-day operations of the ITMS team and tools which support clients Cyber's IT Managed Services clients. The Service Manager acts as a technical lead for the service team and is responsible for the planning and implementation of service initiatives that align support services with the client's needs.

Responsibilities

• Ensure the efficient operation of the service desk, concierge and desktop administration groups
• Review develop and sustain appropriate service level agreements for the service desk, concierge and desktop administration groups
• Maintain documentation for policies and procedures related to all service and support efforts
• Plan, design and implement future support offerings and modalities
• Implement and ensure compliance of IT-related policies and procedures
• Lead client's Cyber's inventory management and procurement as it relates to end-user equipment and tools
• Develop and support monitoring, analysis, and optimization of the client's Cyber's client offerings
• Appropriately prioritize both IT projects and day-to-day operations

Strategy & Planning

• Contribute to strategic technology planning and direction of projects
• Understand business needs, educate clients on technology and how to use it as a strategic asset
• Stay up to date with key service development/issues within the technology and accounting industry and implement new methods or technologies in order to maintain and improve efficiency

Leadership

• Provide direction and support to the ITMS team, helping to develop strategic goals, and ensuring that they are met efficiently
• Coach team members to help them grow, develop and encourage them to extend their professional capabilities
• Identifying and delegating areas of responsibility to the appropriate authority for team members to successfully accomplish their responsibilities

Position Requirements Experience & Education

• Bachelor's degree in Information Technology or related field; Master's degree a plus
• The ideal candidate has ITIL Foundation (2011 Edition) certification
• Minimum of 7-10 years on-hands service experience with a minimum of 2-5 years' experience in a team supervising and managing role
• Proven ability in building scalable service methodology to support business growth
• Proven successful execution/completion of technology projects
• Experience with Windows 10 management technologies
• Experience with Microsoft Office 365 technologies
• Experience or understanding of Microsoft Azure and Microsoft Intune
• Experience in IT consulting and client-facing abilities

Personal Attributes

• Excellent interpersonal, written and oral communication skills
• Demonstrated managerial and mentoring abilities
• Naturally self-motivated and detailed oriented
• Resourceful and innovative problem-solving abilities
• Passion for technology service and interest in exploring new methodologies
• Willingness to travel to remote offices and industry events as needed

Ability to be flexible with