Front Desk Agent
Microtel Inn and Suites
Job Description
Job Description
The Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for all guests. Working within a medium-sized team of 4-7 agents and reporting directly to the Hotel Manager, this role requires flexibility in scheduling to accommodate the needs of the hotel. The Front Desk Agent manages reservations, handles guest check-ins and check-outs, resolves complaints, and provides excellent customer service to create a positive first impression.
Responsibilities
- Manage guest check-in and check-out processes efficiently
- Handle reservations and maintain accurate booking records
- Provide prompt customer support and address guest inquiries
- Process payments accurately using Point of Sale (POS) systems
- Maintain cleanliness and organization of the lobby area
- Answer phone calls and direct them appropriately
- Resolve guest complaints with professionalism and care
- Deliver excellent customer service to enhance guest satisfaction
Required Qualifications
- Minimum 1 year of experience in customer service
- Strong customer service and reservation management skills
- Effective communication and problem-solving abilities
- Efficient time management and multitasking capabilities
- Conflict resolution expertise
- Familiarity with Point of Sale (POS) systems
- Ability to work well within a team
Preferred Qualifications
- High school diploma or equivalent
Hotel open 7 days a week 24 hours a day 365 days a yesr.
Company Description
Hotel open 7 days a week 24 hours a day 365 days a yesr.
Vacancy posted 12 days ago
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