Home Equity Loan Processor New

Job Title The Home Equity Mortgage Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. The role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process. Responsibilities Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication. Process, manage, and act as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods. Maintain a progressing pipeline of 30-50 loan applications. Communicate effectively and timely with external customers (Clients, 3rd Parties, Vendors) and internal customers (Loan Officers, Underwriters, Closers). Maintain and adapt to changing mortgage guidelines. Set borrower expectations for the mortgage process and establish the processor as the main point of contact until closing. Request, gather, and analyze documentation required from borrowers, internally, and third parties for underwriting approval. Handle fulfillment of broker channel loan offerings from members. Adapt easily to change and provide interdepartmental support. Strive to exceed productivity expectations and standards. Set appropriate expectations and point of contact with realtors and other referral sources. Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.). Be highly organized and proactive; able to meet deadlines in a fast-paced environment. Qualifications 2+ years of mortgage processing industry experience preferred. Broker fulfillment experience is a plus. Ability to maintain a pipeline of 30-50 loans of mixed variety. Knowledge of Encompass LOS. Excellent oral and written communication skills. Works well under time constraints and a constantly changing environment. Has a team mentality and works well as a member of a group. Eagerness to delight clients throughout the process and drive overall experiences. Knowledge of Fannie Mae guidelines. Compensation and Benefits Base pay range: $27.20 - $34.00 per hour. Pay frequency: Hourly. This role is also eligible for a bonus and competitive benefits. For more information on benefits, visit the Benefits at SoFi page. Equal Employment Opportunity SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, genetic information, military and/or veteran status, and any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations, please let your recruiter know or email View email address on click.appcast.io. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. If you are a current internal employee, please do not apply here. Please navigate to our Internal Job Board in Greenhouse to apply to our open roles. #J-18808-Ljbffr Social Finance, Inc. (SoFi)