Account Manager

Job Description

Job Description

Overview

TKC Holdings, Inc.—comprised of Trinity Services Group, Keefe Group, and Courtesy Products - is a mid-market respected leader in the corrections and hospitality industries for more than 40 years. With thousands of team members across the country, we continue a tradition of innovation, integrity, and success. TKC is committed to delivering excellent products and services, exceeding customer expectations, and empowering the career development of every team member. 

 

As a subsidiary of TKC Holdings, Inc. and Keefe Group,  ICSolutions (ICS) has been a leading provider of innovative telecommunications products and exceptional customer service to correctional facilities across the nation.

Responsibilities

The Account Manager works with the Director of Key Accounts to develop relationships with facility stakeholders in order to manage all of the correctional facilities communications services. An Account Manager is expected to promote a positive and ethical image to all customers and contacts. They are expected to know his/her customer’s needs and requirements as well as applying company services, product, and policies. Other duties as determined by the needs of the business.

 

As a program manager, the responsibilities include, but are not limited to:

• Monitoring the operations of ICS services at all sites (phones, video visiting and tablets) to ensure all equipment is working as expected, including tablet repair processes.
• Coordinating physical equipment repairs as needed, as well as maintaining the site’s levels of required supplies (tablets, earbuds, printer needs, etc).
• Reviewing ICS Enforcer and ATG Score platforms for any software related problems, as well as individuals in custody account related issues.
• Assisting in virtual training for facility staff members in platform operations for phones, video and tablets.
• Working with sites in advance of tablet distributions in preparing all tablet equipment for staff and resident use.
• Monitoring circuits and creating tickets with the carriers when any issues arise.
• Apprising the Project Manager and Director of Accounts, of any major system disruptions affecting operating platforms.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Two to four years related experience and/or training.
• Strong communication and organizational skills
• Ability to respond to common inquiries / complaints from customers.
• Ability to coordinate repairs and preventative maintenance at all facilities
• Ability to travel

Core Competencies

• Must Have: Organized, Good communication skills, time management,
• Like to have: PMP Certification, Corrections experience, self-starter