Strategic Account Manager

Seeking a dedicated Strategic Account Manager for the Public Sector, this full-time remote position will focus on post-sales success, ensuring maximum value realization, retention, and growth within key government accounts while aiming for 100% customer retention and zero churn. Key Responsibilities Manage customer retention and renewal, overseeing account strategy, expansion opportunities, and financial aspects of contracts Collaborate with Sales and Delivery teams to create and implement comprehensive account plans that enhance customer health and identify growth opportunities Build and maintain deep relationships with key stakeholders, ensuring clients achieve desired outcomes and realize the full potential of the platform Required Qualifications 8-10+ years of experience in Strategic Account Management or Federal Sales, focusing on post-sales and renewals Proven track record of achieving high retention and renewal rates with large government accounts Experience managing complex Federal/DoD contracts and navigating government procurement processes Exceptional interpersonal skills to build rapport with senior government leaders and executives Familiarity with enterprise software, particularly in AI/ML, data analytics, or business intelligence