E-Commerce Clerk Click & Collect

E-Commerce Clerk (Click & Collect) PAQ, Inc. is committed to building a workplace where employees feel valued, supported, and empowered to do their best work. We believe diverse perspectives and experiences strengthen our organization and drive better outcomes for our customers and communities. Job Summary The Click & Collect Clerk is responsible for fulfilling grocery orders placed online and delivering them to customers when they arrive at the store. This role provides a positive shopping experience for all customers and supports other customer service deliverables across departments. Essential Functions of the Position Shop and stage orders for online shoppers. Deliver orders to customers upon arrival. Review orders from the app and locate items. Communicate with customers when items are unavailable. Check expiration dates, quality, and condition of all items when selecting. Complete checkout transactions. Return misplaced items to shelves (go‑backs). Maintain inventory control for freshness, product quality, and turnover. Provide friendly and helpful customer service at all times. Knowledge Familiarity with product location in the store. Ability to identify appropriate product substitutions based on customer input. Understanding of customer service best practices and strategies to enhance customer engagement. Skills Strong communication skills to interact effectively with customers and team members. Strong time-management skills, meeting strict timelines for fulfillment and task prioritization during peak hours. Attention to detail to ensure accuracy in product selection/order fulfillment. Basic technology skills to use handheld devices and navigate applications. Abilities Ability to lift and carry groceries, using proper ergonomics and exercising product care. Ability to adapt to changing situations, manage multiple demands, and work effectively with diverse personalities. Ability to work in a high-volume environment while remaining calm under pressure and maintaining a professional disposition. Physical Requirements Stand and walk for extended periods (typically eight-hour shifts). Lift and carry items up to 25 lbs frequently and up to 50 lbs occasionally. Perform repetitive motions such as reaching, bending, stooping, squatting, and handling products. Move quickly and efficiently to assist customers and manage workload. Maintain physical stamina to work in a fast-paced environment. Work Conditions Work Hours: Vary, with availability required on weekends, evenings, and holidays; typically eight-hour shifts for full-time employees. Environment: Indoor and outdoor with exposure to seasonal weather conditions. Primary Workstations: Throughout store, at check stands, and parking lot. Dress Code: Professional and presentable attire as determined by store management. Exposure: May be exposed to moving mechanical parts and cleaning chemicals. Noise Level: Usually low to moderate. Interaction: Constant interaction with customers and team members in a fast-paced retail environment. Minimum Qualifications High school diploma or equivalent. No prior experience required; on-the-job training provided. Previous retail or customer service experience is a plus. Must be 18 years of age or older. Employment Policies PAQ, Inc. is an At-Will employer and an Equal Opportunity Employer. All employees are hired based on merit without discrimination. Reasonable accommodations are available for qualified individuals with disabilities. Compensation Pay Range: $16.90 - $21.50 per hour. Base pay will be determined based on qualifications, experience, internal equity, and business need. Benefits Affordable Medical, Dental, and Vision insurance Company-Paid Life Insurance Employee Stock Ownership 401(k) plans Growth Opportunities Legal Statements Work Authorization: All employment offers are contingent upon verification of authorization to work in the United States in compliance with applicable federal laws. Pay Transparency (California): The base pay range for this position is listed above. Actual compensation will be determined based on factors such as qualifications, experience, internal equity, and business need. Fair Chance Statement (California): We will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act and applicable local ordinances. Applicant Privacy Notice: To learn more about how we collect, use, and retain applicant personal information, please review our Applicant Privacy Notice at Employment-At-Will: Either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable law. Job Description Disclaimer: This description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Responsibilities may change or be reassigned at any time based on business needs. #J-18808-Ljbffr PAQ, Inc