Vice President, Operations

Overview As Director of Operations, you will set the vision and strategy for mission-critical operations across the firm. You will oversee the design and execution of resilient operational infrastructure, ensure the reliability of real-time data systems, and lead a high-performing team. This role is ideal for a leader who thrives at the intersection of strategy and execution, with the ability to both architect long-term operational excellence and respond swiftly to real-time challenges. About Us Founded in 2014, we offer the industry’s first and only cloud-based, fully-customizable, end-to-end software solution to automate securities-based lending from origination through the life of the loan. By combining thought leadership in suitability and risk management with industry-leading education and the latest technology, Supernova enables advisors to deliver holistic, goals-based advice and to help their clients achieve financial wellness. We partner with the industry’s largest banks, most prominent insurance companies and leading online brokerages to democratize access to securities-based lending and better the entire financial ecosystem. Responsibilities Strategic Leadership: Define and execute the company’s operations strategy, ensuring resilience, scalability, and continuous improvement across Technology Operations, Data Operations, and Customer Support Infrastructure & TechOps Excellence: Lead the development of robust monitoring, alerting, and incident management systems to ensure reliability and scalability of mission-critical technology operations Operational Governance: Establish KPIs, escalation frameworks, and SOPs for mission-critical operations, including both technical and customer-facing functions Incident Command: Oversee incident management protocols, ensuring rapid recovery, clear communication, and post-mortem learning Cross-Functional Alignment: Partner with executive leadership, engineering, and product teams to align operations with business priorities and technical requirements Team Building: Recruit, develop, and mentor a world-class operations team, fostering a culture of accountability and innovation Qualifications Bachelor’s in Business Administration, Computer Science, or related field (Master’s preferred) 10+ years in operations, with at least 5 years in senior leadership roles Proven success leading mission-critical operations in fast-paced, high-availability environments Expertise in technology operations, real-time monitoring, and incident management Strong technical foundation in cloud environments and monitoring/incident management tools (Prometheus, Grafana, Datadog, ELK, PagerDuty, etc.) Exceptional leadership and stakeholder management skills, with experience influencing at the executive level Track record of building high-performing teams and scaling operational capabilities in growth-focused organizations Our Employee Benefits We provide a robust benefits package to support the health and well-being of our employees. Our offerings include: Medical, Dental, and Vision Insurance: Multiple plans with coverage for employees and dependents HSA and FSA Accounts: Tax-advantaged accounts for health and dependent care expenses Life and Disability Insurance: Employer-paid basic coverage with options for additional voluntary coverage Compensation: $130,000 - $160,000 per year Retirement Savings: 401(k) plan with employer contributions Employee Assistance Program (EAP): Confidential support services, including free therapy sessions Paid Time Off: Flexible PTO policies Additional Perks: Commuter benefits, pet insurance, continuing education assistance, and more Note: Actual salary at the time of hire may vary based on qualifications, skills and experience, and location. Employment details Seniority level: Not Applicable Employment type: Full-time Job function: Management and Manufacturing Industries: Transportation, Logistics, Supply Chain and Storage Join us and make an impact while growing your career at Supernova. #J-18808-Ljbffr Supernova Technology™