Lead Care Manager

Job Description

Job Description

Job description

Hybrid Role: 1x a week in office

Overview:
Are you a compassionate professional dedicated to making a difference in your community? Nurturing Care is seeking experienced Housing Navigators , Day Habilitation Specialists , and Care Managers to join our team. As a patient-centered organization, we are proud to be part of the CalAIM initiative, specifically the Enhanced Care Management (ECM) and Community Supports (CS) Program. This initiative focuses on providing high-quality care to Medi-Cal members insured with Molina, ensuring exceptional support for underserved populations.

Why Join Nurturing Care?
At Nurturing Care, you will have the opportunity to make a significant impact through your role in the CalAIM initiative as a Care Manager, Housing Navigator, or Day Habilitation Specialist. Our team focuses on the ECM and CS programs to serve vulnerable populations. We provide a supportive and compassionate work environment where your contributions are highly valued.

In this hybrid role , you will combine telephonic outreach with essential face-to-face interactions to build supportive relationships with our members. Your efforts will specifically address the needs of populations such as:

• Adults and families experiencing homelessness
• Adults and/or children at risk of avoidable hospital or emergency department utilization
• Adults and/or children with serious mental health and/or substance use disorder (SUD) needs
• Adults and/or children with intellectual and developmental disabilities (I/DD)
• Adults and/or minors who are pregnant and postpartum

What We Offer:

• Day Habilitation Services: Provide members with support to build independent living skills, such as money management, communication, and accessing community resources, while promoting social engagement and personal growth.
• Housing Navigation Services: Assist members in securing safe and stable housing by conducting housing searches, coordinating with landlords, submitting housing applications, and facilitating financial assistance such as deposits.
• Case Management Services: Deliver holistic support to members by conducting assessments, creating individualized care plans, coordinating resources, and fostering collaboration among healthcare providers, social services, and the members’ support system.

Roles and Responsibilities:

• Outreach and Engagement: Conduct in-person and telephonic outreach to Medi-Cal members, providing a warm, empathetic approach to establish and maintain positive relationships.
• Risk and Needs Assessment: Complete thorough risk assessments and intake assessments to evaluate members' overall health, housing status, and independent living skills.
• Care Planning: Develop and implement individualized care plans based on comprehensive assessments, ensuring alignment with members' physical, mental, and emotional needs and preferences.
• Day Habilitation Support: Guide members in developing essential life skills, accessing community resources, and achieving greater independence.
• Housing Navigation: Help members locate and secure housing, coordinate financial assistance, and address barriers to obtaining stable housing.
• Ongoing Support: Offer continuous guidance to members, their interdisciplinary care team, and their support system, including motivational interviewing and behavioral health counseling.
• Collaboration: Work closely with healthcare providers, community stakeholders, social services, and care teams to ensure seamless care transitions and comprehensive support.
• Documentation: Maintain accurate member records and provide clear, detailed documentation of all interactions and care plans.
• Caseload Management: Handle a large caseload (maximum of 50) with efficiency and adaptability, ensuring each member receives the attention and resources they need.

Qualifications:

• Education: Associate or Bachelor’s degree in Healthcare, Social Services, or a related field, or a minimum of 3 years of complex case management and or housing navigation experience in lieu of a degree.
• Experience: At least 1 year of experience in social work, behavioral health, housing services, or day habilitation support within San Diego County.
• Transportation: Reliable source of transportation with active car insurance; must have no DUIs or other driving restrictions.
• Skills: Strong commitment to high-quality care, excellent organizational and communication skills, and the ability to adapt and collaborate effectively with a diverse team.

You will benefit from extensive training on documentation, patient interactions, and team expectations, ensuring you are well-prepared and supported in your role. Additionally, you will report directly to the Program Manager, receiving guidance and support as you navigate your responsibilities. Enjoy the flexibility of a hybrid work setup that balances telephonic interactions with essential in-person meetings, while gaining valuable experience in a field dedicated to meaningful, community-focused work.

If you have a passion for helping others, experience in social work, behavioral health, housing services, or day habilitation support, and a commitment to delivering personalized care, we highly encourage you to apply and be part of a team that truly makes a difference!

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• Associate (Required)

Experience:

• Care plans: 1 year (Required)
• Case management: 1 year (Required)
• Housing Navigation: 1 year (Required)