Commercial Card Customer Success Manager - Vice President

Ready to shape the future of commercial card payments? In this role, you will lead a high-performing team that helps clients expand virtual card adoption and modernize how they pay suppliers. You will build deep product expertise, strengthen your leadership brand, and drive meaningful revenue growth. You will collaborate with talented partners across sales, client management, and product teams to deliver market-leading solutions. Join us to make a lasting impact while advancing your career in payments.As a Supplier Recruitment Manager within our commercial card payments team, you will lead a group of supplier recruiters to expand virtual card adoption across our client base. You will set the strategy and operating rhythm for your team, while partnering with sales, client management, and product teams to deliver solutions that improve supplier enablement. You will bring a consultative approach to client engagement, using market insights and performance data to help prioritize opportunities and remove adoption barriers. You will act as a product and industry subject matter expert, staying current on payments trends and best practices. You will build an inclusive, high-performance culture focused on measurable outcomes.Job responsibilitiesLead, mentor, and develop a team of commercial card supplier recruiters, fostering a culture of performance, collaboration, and continuous improvement.Set clear goals and drive execution to achieve virtual card adoption targets and revenue objectives.Monitor and report on team performance, supplier adoption metrics, and revenue goals.Contribute to the strategic product roadmap by sharing Supplier insights and market feedback.Champion the adoption of existing and emerging client-facing products and capabilities, configuring optimal solutions for our Recruitment teams to help address client needs.Serve as a subject matter expert on commercial card products, staying current with industry trends and best practices.Engage with client teams to understand pain points, refine solutions, and communicate critical feedback to Product teams.Collaborate with our Client Management and Sales partners on pricing, pipeline planning, and team upskilling through training and collateral development.Required qualifications, capabilities, and skillsExtensive experience in payments, financial services, or related fields, with a strong track record of problem-solving across teams and products.Deep understanding of payment card networks and transaction processing.Proven experience managing all stages of sales cycles.Demonstrated success leading large, high-performing sales teams to exceed adoption and revenue targets.Ability to foster teamwork and collaboration across multiple departments and leadership groups.Strong history of building and motivating diverse teams in fast-paced, results-driven environments.Experience partnering with senior leaders to align strategies and drive organizational goals.Excellent interpersonal and communication skills, with the ability to influence and build consensus among stakeholders.Skilled at managing change and driving cross-functional initiatives to successful outcomes.Awareness of financial services and commercial card regulatory frameworks.Proficient in modifying and configuring solutions for complex client needs, working in highly matrixed organizations, and using CRM software and sales tools like Salesforce. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms. Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion. Full timePosting Date: 2026-07-21