Sales Professional - Inside Sales

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at‑need cemetery arrangements, and selling pre‑need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. Job Responsibilities Lead generation: hold self‑accountable for prospecting a minimum of 1–2 hours each day. Obtain referrals from families served by the location. Network and build community and civic relationships. Explain and present presentations to families served and referred families. Maintain and track activity levels to ensure productivity. Build relationships with families. Respond to client inquiries in a timely, respectful, sensitive and professional manner. Connect with families through listening, honest communication and genuine concern. Develop an understanding of each family’s unique needs and offer solutions that provide value to them. Stay in touch with families to ensure satisfaction. Prepare for all appointments and perform all procedures with professionalism and attention to detail. Follow through on all customer problems and requests. Build trust‑based relationships to earn the right to ask for referrals. Earn referrals to offer protection to family members, relatives and friends by educating them on the benefits of pre‑planning. Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future. Collaborate and team with funeral directors, location managers, and other members of funeral home and/or cemetery staff to provide seamless, high‑quality service. Thoroughly review previous services and contacts with families to prepare to support current needs and or sales. Share family concerns with the rest of the SCI team. Minimum Requirements Education High school diploma or equivalent. 1–2 years of college or an equivalent of education and experience. Experience High school equivalency and 1–2 years of college or an equivalent of education and experience. 1–2 years of customer service or sales industry experience preferred. Licenses Current state/province issued driver’s license with an acceptable driving record. Insurance license if required by state/province law and as prescribed by each state board. Knowledge, Skills and Abilities Pass the company’s internal presentation certification within thirty days of hire. Ability to work a number of evenings and/or weekends every month. Frequent driving. Obtain and maintain an insurance license if required. Flexible hours and the ability to work up to 12 hours in a day when required. Treat others with empathy and respect. Knowledge of computers and some software. Customer service skills. Compensation and Benefits Compensation: $17.81/hr plus commission. Medical Dental Vision Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short‑Term Disability Long‑Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program Background Check As part of your pre‑employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: working with or around client families, colleagues, and handling confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer. EEO Statement SCI Shared Resources, LLC is an Equal Opportunity Employer. The company’s hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual orientation, veteran’s status or disability, or any other legally protected status. SCI is committed to an inclusive, barrier‑free recruitment and selection process and will provide appropriate accessibility options to all applicants with disabilities upon request. #J-18808-Ljbffr Service Corporation International