Customer service/ Collection Specialist

Job Description

Job Description

Required Skills & Qualifications:

• Strong negotiation and persuasion skills with respectful, professional communication.
• Effective verbal and written communication, active listening, and empathy.
• Ability to handle difficult conversations and resolve conflicts with composure.
• Detail orientation with strong organizational and time management skills.
• Reliability and flexibility to work day, evening, and weekend hours as required.
• Basic computing skills.
• Ability to obtain required collection license upon placement.

Preferred Skills:

• High school diploma or equivalent; some college in business or related field preferred.
• 0–1 years of experience in collections or customer service in a financial or credit environment.
• Proficiency with collections software, CRM systems, and Microsoft Office Suite.
• Familiarity with debt collection laws, regulations, and compliance requirements.

\nCompany Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.

Company Description

BCforward is a leading workforce solutions company connecting skilled professionals with top employers nationwide. We are committed to empowering careers through meaningful opportunities, professional growth, and exceptional support throughout the employment journey.