Vice President, Operations

Role Description

The total compensation package for this position may also include other elements, including a performance bonus and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Pay is based on location, experience, and qualifications etc.

• Oversee the successful opening, rebranding, or transition of hotels to maintain seamless brand representation and operational excellence.
• Serve as the primary liaison between hotel leadership and ownership groups, fostering strong relationships and building alignment on business strategies, capital planning, and long-term growth priorities.
• Mentor and coach General Managers, providing clear performance feedback, career development planning, and succession readiness for future leaders.
• Provide leadership to property-level GMs and Directors of Operations.
• Provide executive-level reporting to ownership groups, brand leadership, and the Board as required.
• Champion a culture of accountability, data-driven decision-making, and cross-functional collaboration.
• Conduct comparative analyses and gather/share best practices in order to gain efficiency and productivity in hotel operations across the continent.
• Accountability for selection and performance management of property GMs.
• Accountability for initiating the Peak Performance for property GMs and conducting midyear and year-end performance reviews with GMs as well as setting property specific goals and expectations for direct reports and ensuring accountability for successful performance.
• Collaborate with Human Resources, Revenue Management, Commercial, and Finance to effectively manage P&L.

Qualifications

• 10+ years of operations leadership across hotels and/or resorts, including experience in the luxury market.
• Operations experience or GM assignments with responsibility for multiple units.
• Minimum of 5 years as a large operations Full-Service General Manager experience with a proven track record of success. Preferably 2 – 5 years’ experience as a Full-Service VP of Hotel Operations.
• Demonstrated expertise in building and sustaining strong owner relationships.
• Bachelor’s degree in hospitality, business or a related field.

Key Competencies

• Enterprise Workforce Strategy
• Labor Productivity & Cost Optimization
• Multi-Property Leadership & Benchmarking
• Financial & Operational Forecasting
• Executive Communication & Stakeholder Alignment