Customer Service Representative

Job Description

Job Description

Description

Deliver a Distinctive Client Experience Optimally resolves questions and inquiries from Financial Representatives and clients. Takes ownership of calls and proactively anticipates future issues to reduce repeat calls and unnecessary transfers. Serves as a trusted advocate for Financial Representatives, partnering with them to meet client needs. Educates clients and Financial Representatives on website functionality and self-service tools. Builds professional relationships with clients to strengthen brand loyalty and client satisfaction. Demonstrates strong de-escalation skills when addressing service concerns. Meets efficiency standards and performance goals while maintaining exceptional customer service. Handles phone and transactional responsibilities while appropriately managing confidential and sensitive information. Effectively multitasks between phone support and casework/transactional duties while maintaining a high level of accuracy and quality. Works independently and collaboratively to identify opportunities for process improvement. Researches issues and evaluates solutions using available resources and tools. Manages casework in accordance with established service and efficiency standards. Consistently adheres to confidentiality, privacy, and compliance requirements. Embraces change and supports a culture of continuous improvement. Demonstrates flexibility in shifting priorities to meet evolving business and customer needs. Identifies improvement opportunities and advocates for practical solutions and alternative approaches.

Skills

Customer service, Customer support

Top Skills Details

Customer service

Additional Skills & Qualifications

Digital Savvy Demonstrates strong keyboarding and computer skills with accuracy and efficiency. Proficient in using Microsoft Office applications, including Word, Excel, and PowerPoint. Leverages technology and system resources effectively to support client and business needs

Experience Level

Entry Level

This is a Contract position based out of Franklin, WI.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Franklin,WI.

This position is anticipated to close on Aug 7, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.