Customer Service Representative

We are currently seeking a highly-driven, self-motivated customer service representative to join our team! This is a full-time/part-time position. About us: We are an established insurance agency that specializes in auto, home, business, and life insurance. We have been in business for 18 years and are continuing to grow. Job Responsibilities: Process changes, applications, and payments with accuracy Handle phone calls efficiently and answer questions Generate sales leads by utilizing sales techniques to enhancethe customer service experience and up-sell Identify and assess client's needs to achieve satisfaction Communicate directly and professionally with clients Schedule client appointments Email, file, and other ad hoc tasks as needed Qualification and Skills: Ability to multitask, organize, and prioritize work Strong written, verbal, and interpersonal skills Fast learner, able to multitask, and work well under pressure to meet deadlines Strong work ethic and a "can do" attitude (willing to go above and beyond the call of duty) Proficiency with Microsoft Office (Word, Excel) Energetic, a team player, and inspire clients and co-workers Inquisitiveness and the desire to continually learn and improve Proficient in English, conversational Cantonese/Mandarin a plus Must be authorized to work in the U.S. without sponsorship #J-18808-Ljbffr Farmers Insurance - Justin Choy