Associate Manager, Retail Operations

NYBG Job Description Title Associate Manager, Retail Operations Reports to Director, Retail, NYBG Shop Position Summary The Associate Manager, Retail Operations supports and helps strengthen the operational foundation of the NYBG Shop: the logistics, inventory, systems, and reporting that keep the business running smoothly and support future growth. Working under the direction of the Director of Retail, the role helps coordinate deliveries, stockroom and warehouse flow, POS functionality, and cross-channel inventory accuracy, while maintaining clear processes and reference materials for the team. The Associate Manager works alongside other Associate Managers leading Merchandising and Customer Experience. Specific Duties & Responsibilities Streamline day-to-day operational logistics — deliveries, stockroom organization, work orders, and cross-channel inventory flow — serving as warehouse liaison in partnership with the retail team. Ensure inventory-system accuracy and reporting across in-store and online locations, including order fulfillment and warehouse transfers. Analyze inventory, storage utilization, and sales data to maintain appropriate stock levels and prevent shrinkage, presenting findings in a clear, decision-ready format. With the support and oversight of the Director, monitor KPIs across all sales channels and provide performance insights that inform weekly and seasonal operations. Support POS system functionality end-to-end — serving as the Shop's primary point person for POS issues, processing damages, and creating and managing discount and promotional codes. Create and maintain the Shop's standard operating procedures, process guides, and reference documents. Coach and develop team members supporting fulfillment and cross-channel operations. Partner with fellow Associate Managers and other Garden departments on cross-functional projects. Other related duties as assigned. Qualifications 4+ years of retail experience, including at least 1–2 years in a supervisory, lead, or management role. Demonstrated experience in retail operations, inventory management, and reporting. Proven ability to lead a team and manage a retail floor in a fast-paced environment. Demonstrated experience coaching, training, and developing team members. Proficiency with POS systems (Shopify preferred) and Microsoft Office (Excel, Outlook, Word). Resourcefulness in research, data collection, and analysis, with the ability to distill complex information into actionable recommendations. Working knowledge of eCommerce/Shopify operations preferred; this is a secondary skill area, not the primary focus of the role. Knowledge of or genuine enthusiasm for horticultural and botanical products is a plus; deep horticultural expertise is not required. You Might Thrive in This Role If… You enjoy building and improving systems, not just running them. You prioritize effectively across competing operational demands. You take ownership of problems rather than waiting to be told what to fix. You're comfortable being the person others rely on for accuracy. You see documentation and process as a way to support your team, not busywork. You balance data-driven analysis with practical, floor-level judgment. Physical Demands & Work Environment Regular on-site, on-floor presence is required. The role includes periodic outdoor work in a variety of weather conditions, assisting with and unloading stock deliveries, climbing ladders, and lifting up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Baseline Work Schedule 35 hours/week; Wednesday–Sunday, rotating between 9am–5pm and 11am–7pm shifts; occasional evenings and/or holidays required based on NYBG's events and programming schedule. Salary: $57,000 Benefits 15 Vacation Days 13 Paid Holidays 12 Sick Days Health and Dental Insurance Coverage 401K Pension Plan EOE #J-18808-Ljbffr New York Botanical Garden