Restaurant Host/ess

Restaurant Host/ess

The Restaurant Services team works hard to achieve the highest level of guest satisfaction in terms of food presentation and service execution. Composed of Assistant Waiters, Waiters, Cafe Attendants, Mess Attendants, Room Service Attendants, Restaurant Host/ess, and Snack Attendants, members of the Restaurant Services department are in charge of cleaning and setting up tables, explaining menus, preparing food stations, taking orders, serving food and beverages, and performing other tasks in all restaurant venues around the ship while acting in a courteous, friendly, and professional manner. Previous restaurant service experience is required to join this team.

Qualifications: Minimum of three years' experience in a food preparation/service position in an upscale hotel, resort, cruise ship or convention banqueting service (shipboard experience preferred). In addition to English, able to speak 1 of the following languages is required; Italian, Spanish, French, and German. Previous experience as a host in a luxury hotel or resort, convention center, public relations or in a related hospitality function. Exceptional customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Must have excellent typing skills. Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs. Must be able to work under pressure and unsupervised Excellent customer service and guest resolution skills required.

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 64 ships traveling to more than 800 destinations worldwide.