Customer Service Specialist

Job Description

Job Description

Company Details

Darling Ingredients repurposes and recycles materials from the animal agriculture and food industries - transforming them into essential ingredients that do everything from feeding animals to fertilizing crops to fueling planes and nourishing people. We're the number one publicly traded company of our kind, operating a global family of brands and businesses that span more than 260 facilities in over 15 countries. Our unique scale allows us to make entire industries less wasteful and more sustainable, helping move the world toward a more circular economy.

Darling Ingredients offers full time employees a full suite of benefits including but not limited to the following: 401(k), Health, Dental and Vision Insurance, and Paid Time Off.

Position Summary

The Customer Service Specialist is responsible for coordination and communication of all service requirements contracted by the customer between our DAR PRO service plants in an effort to provide first class, personalized Customer Service for our Restaurant Services customers.

Essential Duties/Responsibilities:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

• Provide service support to the Restaurant Services customers:
  • Answer customer calls on the centralized 855-DARPRO1 line.
  • Conduct all communications regarding services for the customer's stores or restaurants.
  • Research and resolve all service requests.
  • Provide necessary troubleshooting advice.
• Coordinate service and support needs with the DAR PRO facilities.
  • Track, monitor and communicate service expectations to ensure timely services are being performed as contracted.
  • Track equipment installations.
• Maintain in-house database relating to all client information:
  • Keep multiple and comprehensive spreadsheets updated.
  • Enter necessary client information into Host systems and Call logs.
• Participate with Inside Sales Team efforts.
• Participate in After Hours Client Support (Additional Pay).
• Handle special projects as they are assigned.
• Provide departmental assistance as directed.
• All other duties as assigned by management.

Minimum Qualifications:

• Must be at least 18 years of age.
• High school diploma or GED required.
• 2 or more years of Customer Service experience with a service-oriented company.
• 1 weekend day shift and 4 weekday shift, rotation required.

Preferred Qualifications:

• Associate's or Bachelor's degree preferred.
• Excellent verbal and written communication skills required to quickly resolve issues.
• Proficient computer skills must include, but not limited to, Microsoft Access and Excel
• Self-motivated, dependable individual with excellent written and verbal communication skills.
• Problem solving ability required to deliver solutions to the customer.
• Balance and complete multiple tasks independently.
• Bilingual (English/Spanish) strongly preferred.

Working Conditions and Physical Demands

N/A | Occasionally = up to 20% | Frequently = 21% to 50% | Constantly = at least 51%

Working Environment

• N/A - Exposed to unpleasant or disagreeable physical environments such as high noise level, strong odors, and/or exposure to heat and cold
• N/A - Exposed to bio hazardous conditions
• N/A - Exposed to toxic or caustic chemicals which mandate attention to safety considerations
• N/A - Exposed to Electrical hazards; risk of electrical shock
• N/A - Handles or works with potentially dangerous equipment
• N/A - Travels to offsite locations

Physical Demands

• Constantly - Must be able to remain in a stationary position (Sit)
• Constantly - Must be able to move about inside/outside office or work location (Walk)
• Constantly - Operates a computer and other office machinery (Use hands to finger, handle or feel)
• Constantly - Must be able to position one's self to maintain computers in the lab, including under desks and in the server closet (Stoop, kneel, crouch, or crawl)
• Frequently - Must be able to ascend/descend on a ladder (Climb or balance)
• Constantly - Must be able to use senses to; effectively communicate with co-workers and clients and detect hazardous conditions (Talk, hear, taste, smell)

Weight and Force Demands

• Occasionally - Up to 10 pounds
• N/A - Up to 25 pounds
• N/A - Up to 50 pounds
• N/A - Up to 100 pounds
• N/A - More than 100 pounds

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients.

Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: