Inside Sales/Customer Service Sales Rep (New Orleans)

Job Details Location: New Orleans-1 - New Orleans, LA 70126 Position Type: Full Time Responsible for providing customer support, selling to and servicing existing CCD accounts via telephone. Essential Duties and Responsibilities Answer phone in a timely manner and enter information into database. Respond to customer requests and take appropriate action as needed. Call on assigned accounts on scheduled call days and notify supervisor of any off‑day deliveries. Notify supervisor of account changes pertaining to call day, delivery day and hours of operation. Update supervisor on competitive information in the designated territory. Execute priorities, objectives and other goals. Ensure product freshness in the assigned territory according to CCD quality standards. Maintain a professional image at all times. Maintain knowledge of products, company policies, pricing structures and methods of delivery to provide technically accurate solutions to inquiries. Maintain a safe working environment in the designated territory. Show up on time and ready to work scheduled shifts. Competency Problem Solving – identify and resolve problems in a timely manner; develop alternative solutions. Technical Skills – pursue training and development opportunities. Customer Service – manage difficult or emotional customer situations; respond promptly to customer needs; meet commitments. Interpersonal – remain open to others’ ideas and try new things. Oral Communication – speak clearly and persuasively in positive or negative situations; listen and seek clarification; demonstrate group presentation skills; participate in meetings. Team Work – give and welcome feedback; contribute to building a positive team spirit; put the success of the team above own interests; support everyone's efforts to succeed; recognize accomplishments of other team members. Written Communication – write clearly and informatively; edit work for spelling and grammar; present numerical data effectively; read and interpret written information. Business Acumen – understand business implications of decisions; demonstrate knowledge of market and competition. Organizational Support – follow policies and procedures; support organization’s goals and values. Adaptability – adapt to changes in the work environment. Attendance/Punctuality – be consistently at work and on time. Dependability – follow instructions, respond to management direction; take responsibility for own actions. Initiative – take independent actions and calculated risks; look for and take advantage of opportunities. Innovation – meet challenges with resourcefulness. Motivation – measure self against standard of excellence. Planning/Organizing – prioritize and plan work activities; develop realistic action plans. Professionalism – treat others with respect and consideration regardless of their status or position. Quality – demonstrate accuracy and thoroughness. Quantity – strive to increase productivity. Safety and Security – observe all safety and security procedures. Qualifications Education/Experience – Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; or six months to one year related experience and/or training; or an equivalent combination of education and experience. Language Ability – ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from managers, clients, customers, and the general public. Math Ability – ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume; apply basic algebra concepts. Reasoning Ability – ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret instructions furnished in written, oral, diagram, or schedule form. Computer Skills – knowledge of Word Processing software; Spreadsheet software; Inventory software; and Order processing systems. Physical Demands Regularly stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. Frequently sit. Benefits and Compensation At Crescent Crown, you are a W2 employee and receive all associated perks such as an Employee Referral Bonus Program, benefits, 401K, access to company events, advancement opportunities and more. Pay is bi‑weekly. Additional Notes If applicable, candidates may be subject to pre‑employment criminal background and drug/alcohol history, employment/education verification, reference checks, and post‑offer physical examination and drug/alcohol screening in accordance with the Company’s hiring process and substance abuse policies. Job application will be considered active for 30 days. Equal Employment Opportunity Crescent Crown Distributing, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, veteran status or status as a qualified individual with disability. #J-18808-Ljbffr Crescent Crown Distributing