Community Concierge - The Retreat
The Gathering Spot
Job Description
Job Description
Welcome to The Retreat , Atlanta’s premier rooftop private members-only club. Nestled above the city skyline, The Retreat is a curated sanctuary for innovators, creatives, and discerning professionals who value connection, culture, and elevated experiences. More than a destination, The Retreat is a lifestyle—offering refined hospitality, dynamic programming, and a vibrant community at the heart of Atlanta.
The Community Concierge serves as the face and pulse of The Retreat. This role blends high-touch hospitality, community engagement, and operational finesse to ensure every member interaction is meaningful, memorable, and seamless. You’ll be the first point of contact and the go-to for all things member-related, helping create the exceptional environment that sets The Retreat apart.
Key Responsibilities Member Relations & EngagementGreet members and guests warmly and professionally, creating an immediate sense of welcome and belonging
Build authentic relationships and maintain a presence in key areas of the club
Anticipate member needs and deliver exceptional personalized service
Facilitate organic networking and social interaction among members
Maintain The Retreat’s elevated ambiance through impeccable service and presentation
Support and contribute to the execution of club programming including events, live music, speaker series, and tastings
Ensure all club spaces remain welcoming, organized, and aligned with brand standards
Manage reservations, inquiries, and requests via email, phone, and in person
Track member preferences and milestones to support thoughtful engagement
Assist with onboarding new members and guiding them through club offerings and etiquette
Partner with F&B, events, and operations teams to create a seamless member experience
Share member feedback and observations with leadership to inform continuous improvement
Support special projects and VIP experiences as needed
2+ years of experience in luxury hospitality, guest services, or private membership environments
Strong interpersonal skills with a polished, professional demeanor
Highly organized and proactive with keen attention to detail
Confident navigating social environments and high-profile clientele
Passionate about delivering exceptional service and building community
Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus
Competitive compensation and benefits package
Complimentary staff meals during shifts
Professional development opportunities within a growing hospitality brand
A design-forward, inspiring workplace above the heart of Atlanta
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