Customer Service Representative - $24/hr

Job Description

Job Description

Customer Service Representative

Location: Kalihi, HI

Pay Rate: $24.00 per hour

Schedule: Monday–Friday, 8:00 AM–5:00 PM (hours may vary; flexibility required)

We are seeking a detail-oriented and customer-focused Customer Service Representative to support internal teams and customers by resolving operational inquiries and service-related concerns. This position combines customer support with administrative and operational processing responsibilities, making it ideal for someone who enjoys both problem-solving and structured, process-driven work.

The successful candidate will work closely with multiple departments to ensure customer concerns are addressed efficiently while maintaining accuracy, confidentiality, and compliance with established procedures.

• Respond to escalated customer inquiries and concerns received from branches, call centers, and internal departments.
• Communicate professionally with customers and internal partners to resolve issues in a timely manner.
• Research and investigate operational inquiries to determine appropriate resolutions.
• Provide exceptional customer service through effective problem-solving and follow-through.

• Perform account monitoring and related operational review activities.
• Process requests and updates submitted by internal departments.
• Track, validate, and document fee adjustment and service request activity.
• Prepare detailed reports, summaries, and written narratives related to customer account activity and operational reviews.
• Ensure accuracy and completeness of records and supporting documentation.
• Maintain strict confidentiality when handling sensitive customer and business information.

• Partner with internal teams to resolve customer and operational concerns.
• Follow established procedures, policies, and regulatory requirements.
• Prioritize and manage multiple assignments while meeting deadlines.
• Assist with special projects and departmental initiatives as needed.

• Bachelor's degree in a business-related field or equivalent professional experience required.
• Minimum of three years of progressively responsible experience in a customer service, operations, or branch support environment.
• Strong administrative and analytical skills.
• Experience working in a customer-focused environment, either in-person or over the phone.
• Familiarity with technology systems and business applications.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Ability to handle confidential information with discretion and professionalism.
• Proven ability to manage multiple priorities and deadlines.
• Strong time management and follow-through skills.
• Flexible and adaptable to changing business needs and schedules.

The ideal candidate enjoys balancing customer service with administrative and operational responsibilities. They are highly organized, process-oriented, and comfortable performing detailed tasks that require accuracy and consistency. This individual takes pride in delivering excellent service while managing repetitive and task-driven work with a positive attitude and strong attention to detail.

• Professional office environment.
• Collaborative team setting with significant interaction across multiple departments.
• Fast-paced environment requiring strong multitasking and organizational skills.
• Opportunities to develop operational, administrative, and customer service expertise.

Job Type & Location

This is a Contract to Hire position based out of Honolulu, HI.

The pay range for this position is $24.00 - $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Honolulu,HI.

This position is anticipated to close on Jul 16, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.