Behavioral Health Program Manager (TCM/OPT)

Job Description

Job Description

Pay:

$55,000 - $65,000

POSITION OVERVIEW

Dixon Social Interactive Services, Inc. mission is to raise awareness of mental health and substance use treatment services that offer individuals Hope, Independence, Knowledge, and Empowerment. We accomplish this by providing quality treatment services using a person-centered approach.

We believe integrated, whole-person care leads to stronger recovery outcomes and sustainable community impact.

The TCM/OPT Program Supervisor leads the development, implementation, and oversight of Dixon’s Tailored Care Management (TCM) and Outpatient program. This leadership role ensures high-quality service delivery, operational efficiency, and compliance with NC Medicaid Tailored Plans and regulatory requirements.

This position reports to the Clinical Director and plays a critical role in aligning TCM and Outpatient Therapy (OPT) services with Dixon’s mission and strategic objectives.

Essential Duties & Responsibilities

· Oversee daily operations of TCM and OPT programs in accordance with state and federal standards.

· Develop and implement Key Performance Indicators (KPIs) to measure program effectiveness and outcomes.

· Increase patient engagement and enrollment in TCM and OPT services.

· Ensure compliance with NC Medicaid Tailored Plan requirements.

· Provide clinical oversight to care management and outpatient therapy services.

· Supervise TCM and OPT staff, ensuring accountability and high-quality care delivery.

· Conduct performance evaluations aligned with measurable KPIs.

· Ensure 100% compliance with required continuing education and clinical protocols.

· Support Care Needs Assessments and timely service scheduling benchmarks.

· Facilitate collaboration across mental health, substance use, and outpatient teams.

· Participate in leadership meetings and strategic planning initiatives.

· Maintain accurate, compliant documentation and audit readiness.

· Perform other duties as assigned.

Qualifications

· Master’s degree in Social Work, Counseling, Psychology, Nursing, or related human services field (Required)

· Full or Provisional License LCSW-A, LCMHC-A, LPA-A, or LMFT-A (Required)

· 2–3 years of staff supervision experience

· 2–3 years of program management experience

· Experience providing care management or coordination to complex populations (I/DD, TBI, behavioral health)

· Strong knowledge of NC Medicaid Tailored Plans and Health Home Care Management

SUPERVISORY RESPONSIBILITIES:

Supervises TCM and OPT program staff.

Job Type:

Full-time

Benefits:

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Professional development assistance

Schedule:

8 hour shift

Monday to Friday

Leadership availability as required

Work Location:

North Carolina – In person / Hybrid (as applicable)

#Tags:

#TailoredCareManagement

#BehavioralHealthLeadership

#MedicaidCompliance