Hospital Liaison

Job Description

Job Description

Hospital Liaison
Full-time

Vierra Communities, come join our dynamic  team!  Are you looking to put your skills and the compassion you have for people to work, with an employer that values you and the work you do? If so, Vierra Communities is looking for you. If you are motivated, reliable and have a strong work ethic, we invite you to join our team in supporting our residents and patients with compassion and excellent care. We offer extremely generous and competitive pay and benefits and a positive work environment with a team that is committed to growth and providing excellent care.

Major Duties and Responsibilities (include but are not limited to):

Territory/Hospital Management

• Develop and maintain a thorough understanding of the territory assigned, target markets, and the business of existing and potential referral sources within the hospital system or systems assigned to include but not limited to physicians and out-patient services
• Keep abreast of general economic and business conditions as they relate to assigned territory, target markets and referral sources.
• Schedule 6-8 planned activities per business day to maintain and grow existing referrals sources as well as identify new referral sources within an account assigned
• Develop and maintain thorough understanding of assigned hospital’s census, assigned hospital service lines, assigned hospital strategies, treatment programs, philosophies, strategic goals and objectives.
• Target physicians within assigned territory and hospital system to achieve alignment and synergy in providing shared patients
• Utilization of harvest data when appropriate.
• Regular utilization of company and facility specific collateral as selling tools to increase census goals
• Regular utilization of customer satisfaction surveys results, FIVE-star rating, rehab success stories and discharge case plans
• Conduct bedside selling in a timely manner when requested by discharge planner or family request.
• Assist in the building of primary and secondary referral relationships with contracted MCO’s
• Attend various presentations and luncheons to represent Vierra
• 3 to 5 years of work/life experience in health care related field.
• Previous sales experience preferred

Facility Support

• Provide hospital liaison support to multiple center sites when needed and appropriate. All liaisons are responsible for supporting all Vierra facilities. If business needs to be directed out of traditional referral patterns the liaison assigned to the hospital facilitates the non-traditional referred facility.
• Identify and work in collaboration with Regional Sales and Marketing team in assigned hospital as it relates to ACO, Bundle Care and preferred provider relationships
• Work in collaboration with facilities in maintaining relationship with Physicians as it relates to business development and alignment with the hospital system.
• Participate in Business Development meetings within the primary facilities assigned as schedule allows but at minimum 2 times a month. Preferred to be in person but call in is acceptable.
• Actively participate in the development and implementation of the strategic yearly and quarterly business development plan in primary referred facilities
• Complete clinical on boarding form and bedside assessment of all referrals prior to admission. 
• Follow up daily on return to hospital patients, bed hold, and non-bed hold alike. Documentation in written form in PCC and verbal update back to admission director daily.
• Communicate with assigned centers daily.

Required Qualifications:

• Must possess a desire to learn and execute the sales process in marketing or health care related field.
• Critical care, rehabilitation, third party reimbursement, and/or case management experience.
• Must have the ability to make independent decisions when circumstances warrant such action.
• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the public
• Must possess good communication and organizational skills and a willingness to work harmoniously with team members in all positions.
• Basic computer literacy.
• Must be able to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc. that are necessary for business development.
• Must be willing to seek out new sales methods and principles and be willing to implement them into existing practices

About Vierra:

Vierra Communities is a family-owned and operated community that provides a truly unique health & rehabilitation experience. We have a close-knit staff that will do anything to create the best community and experience for our residents

Vierra's Culture & Mission:

We have a positive, supportive and thriving culture that supports and encourages innovation, leadership, warmth and compassion and excellence. Our Mission: to advance and redefine healthcare. 

Full-Time Benefits:

• 7 Holidays
• Generous PTO
• Medical, Dental and Vision
• Company Paid Life & AD&D Insurance
• Voluntary Life & AD&D Insurance
• Voluntary STD & LTD Insurance
• 401(k) immediate enrollment with match
• Tuition Reimbursement
• Referral Bonus Program

Disclaimer:

Vierra Communities provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vierra complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities .