Japanese Bilingual Customer Service Representative, Passenger Service #12977

Job Description

Job Description

Japanese bilingual Customer Service Representative, Passenger Service

8‑hour shifts: between 6:00am–3:00am (Earliest shift starts at 6:00am / Latest shift ends at 3:00am after midnight)
Location: JFK Airport

Responsibilities

• Customer service duties at JFK Airport (customer assistance, reservations, ticket verification, check‑in, baggage handling for departures/arrivals, complaint handling, etc.)
• Pre‑ and post‑flight operations (pre‑departure preparation, communication with other airlines, managing in‑flight meals, confirming passenger special requests, handling lost baggage, lounge/stock control, catering services, etc.)
• General administrative tasks (preparing and ordering airport supplies and documents required for operations, preparing monthly and other reports)
• Other duties as needed (e.g., handling flight delays)
• Supervising and monitoring contracted staff and service quality
  

This is a team‑oriented work environment.
The role involves physical tasks such as assisting passengers, handling baggage, standing, walking, and lifting items.
You will also use airport systems and PCs for check‑in and reporting, and strong communication skills are required for interaction with colleagues, customers, and other airlines.
Although not frequent, business travel for training or meetings (e.g., Los Angeles, Tokyo) may be required depending on operational needs.

Requirements

• Business‑level Japanese and English; able to prepare reports and handle business communication
• Must have valid U.S. work authorization (no visa sponsorship)
• Major/field of study not required
• PC skills required (Excel, Word basic skills; PowerPoint preferred)
• Valid driver's license required
• Able to work collaboratively as part of a team

Conditions

• Salary: $26.50–$27.40 per hour
• Bonus: Generally not provided (May be paid depending on company performance)
• Work Time: 5 days per week (Sun–Sat)
• 8‑hour shifts between 6:00am–3:00am
• Must be able to work early morning or late‑night shifts
• Weekend and holiday shifts required
• Unpaid lunch break included
• Overtime: May occur depending on flight operations
• OT pay applies when weekly hours exceed 40
• Probation: 90 days from hire
  

Benefits

• Vacation: 80 hours/year, increases with years of service
• First year: 6.66 hrs/month after probation
• Sick Leave: Total 48 hrs/year
• Calculated based on hours worked in the first year; available after probation
• Insurance: Medical, Vision, Dental, FSA, HSA, EAP, Life
• Eligible 30 days after hire; employee contribution required
• 401(k) Retirement Plan: Eligible after 6 months
• Company match up 
• Travel Benefits: Eligible after 6 months
• Parking Support: Airport parking support available for employees commuting by car