Performance Analyst

Job Description and Duties

Under the general direction of the Supervisor I, Performance Manager, the Analyst III, Performance Analyst, provides high-level consultation, technical and strategic guidance and direction to supervisors and managers regarding confidential, complex and sensitive employee issues related to the progressive discipline process, policy implementation and performance improvement. The Analyst III evaluates, researches and ensures district-wide policy and procedure implementation is addressed consistently and fairly, to ensure regional operations align strictly with department goals and mitigate legal risks. The Analyst III plans, coordinates and conducts highly sensitive confidential investigations involving ethics violations and other complex claims/complaints. The Analyst III ensures timeliness of investigations and delivery, and compliance of all investigations with the highest legal and ethical standards. The Analyst III may represent the District as settlement authority in administrative settlement conferences and/or hearings.

PARF# 11-27-0095 / JC-531340

Eligibility for hire may be determined by your score on the ANALYST III exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click and search by typing in the classification title. Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job. Apply today to join our team! We especially encourage applicants to check out our tool! The is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

You will find additional information about the job in the .

Working Conditions

Position located at 4050 Taylor St San Diego CA, San Diego County.

Multiple positions may be filled from this recruitment.

The base of operation is in the District Office. While in the office setting, the incumbent is in a climate-controlled environment with artificial lighting in a close cubicle work setting where noise levels need to be maintained at low levels. Multi-floor buildings are equipped with elevators and stairs. However, the building temperature may fluctuate due to periodic energy conservation requirements. The work environment includes constant interactions with diverse groups of customers and coworkers.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

Special Requirements

• Possession of a valid driver’s license is required when operating a State owned or leased vehicle.

The Statement of Qualifications (SOQ) serves as documentation of each applicant's ability to present information clearly and concisely in writing. Please follow the instructions below; failure to include and complete the SOQ as instructed may result in the SOQ not being considered and in disqualification from the interview. Resumes and cover letters will not take the place of the SOQ. The SOQ must be typed, no more than two pages in length, and 12-point Arial font.

1. Summarize your experience with or your knowledge of the progressive discipline process. Provide an example of the process from start to finish.
2. Describe your qualifications for serving as an Analyst III, including your experience coordinating the work of others, acting as a team leader, identify concerns, applying policies and procedures, conducting research and analysis, communicating sensitive information and making recommendations to management. Please provide specific examples that demonstrate your experience.
3. Offer examples that highlight your ability to communicate clearly and effectively in both verbal and written formats.
4. Please describe instances in which you have interpreted and applied organizational manuals, policies, procedures, training materials, or established practices. Highlight your role and the outcomes of these efforts.
5. Describe how you handle challenging customer interactions, including the strategies you use to maintain effective communication and defuse tense situations.
6. Explain how you manage competing priorities in a fast moving work setting, including how you organize tasks and maintain balance when handling multiple responsibilities.

Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification.  Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers.

Benefits

to view the Benefits Summary for Civil Service Employees in the State of California.

Important Application Instructions:

The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-531340), PARF# 11-27-0095 and title of the position (Analyst III) must be included on the STD. 678 form.

Electronic applications through your CalCareers account are highly recommended and encouraged.

Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -
  • Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.