Logistics Planner

Job Title Logistics Planner Location Westfield, Massachusetts, United States Job Summary Under general supervision, executes load assignments to meet customer requirements for on-time, safe, damage-free delivery of freight in a cost‑effective manner. Optimizes assets and drivers to meet customer requirements, service levels, revenue and profitability goals, and driver needs. Manages external carriers to minimize costs and maximize customer service levels. The incumbent must be able to work any shift to ensure operational success, including day, night, and weekend shifts. Key Responsibilities Assign and pre‑plan freight according to DOT guidelines for drivers and external carriers based on appointment times and driver availability to meet customer requirements and increase operational efficiency. Verify inbound capacity details such as driver hours, due homes and trailer assignments to manage utilization and the safety of the driving teams. Monitor pick‑up and delivery times against driver performance to maintain optimum service levels and customer satisfaction. Cultivate relationships with external carriers regarding freight availability, service issues and increase market capacity while maintaining communication with internal teams to increase volume opportunities. Coordinate with Customer Experience Reps and/or appointment team on resetting freight based on rail updates, missed appointments, etc., to protect service. Match load assignment requirements to driver’s available hours to maintain hours of service and company regulations. Meet and exceed productivity goals for operations to minimize empty miles and maximize stops to reduce costs. Resolve service issues promptly to meet and exceed customer requirements and maximize service levels for customer retention. Coordinate equipment pool availability at customer sites, market locations and/or rail ramps to balance available assets and meet operations and customer needs. Balance freight and equipment availability in assigned markets according to capacity, customer requirements and driver needs and manage internal capacity to match freight volume. Track and interpret important customer KPIs in order to improve service execution and/or customer relationships. Provide mentorship to Manager Trainee / Transportation Managers. Improve account/location results through understanding operational performance indicators that impact financials. Compensation Annual salary range: $73,500 – $91,900. Actual compensation may vary based on experience, skills, and other factors. Eligible for annual bonus and incentives in accordance with the company’s bonus and incentive plans. Qualifications Minimum Qualifications: High School/GED with 3–4 years experience in transportation/logistics, business administration, account management or equivalent military experience. Preferred Qualifications: Bachelor’s Degree with 4–5 years experience in the transportation/logistics industry. Experience fostering strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement. Knowledge of J.B. Hunt’s vision, structure, culture, philosophy, operating principles, values, and code of ethics. Knowledge of effective planning techniques and ability to contribute to operational, tactical and strategic planning in support of the overall business plan. Ability to understand, monitor, update, or enhance existing business or work processes. Ability to promote effective analysis and determine the root cause of organizational problems, creating alternative solutions that resolve the problems in the best interest of the business. Accurately analyze situations and reach productive decisions based on informed judgment. Understanding of the importance of meeting or exceeding established targets and ability to drive critical activities to completion. Ability to consistently travel to account and customer locations. Proven experience in establishing and maintaining healthy working relationships with clients, vendors, and peers. Experience in Microsoft Programs (Excel, Word, Access, PowerPoint, Outlook). This position is not eligible for employment‑based sponsorship. Benefits The Company offers the following benefits for full‑time positions, subject to applicable eligibility requirements: medical, dental and vision benefits; 401(k) retirement plan; life insurance; short‑term and long‑term disability coverage; paid time off commensurate with tenure (including vacation and sick time); six weeks of paid maternity leave and two weeks of paid parental leave; and six paid holidays annually. Legal Notice This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. J.B. Hunt Transport, Inc. is committed to basing employment decisions on the principles of equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, persons with disabilities, protected veterans or other bases by applicable law. #J-18808-Ljbffr J.B. Hunt Transport, Inc.