Health Navigator

Job Summary The Transition of Care (TOC) Health Navigator provides non-clinical navigation and outreach to patients transitioning from the hospital, Emergency Department (ED), and other UC Davis Health care settings. Using an established model of care, the Health Navigator serves as a resource and liaison for patients, families, and healthcare teams, helping coordinate post-hospitalization needs for 30 days following discharge, or longer when needed. The Health Navigator connects patients and families with services, resources, and information that support continuity of care, improve the patient experience, and promote successful transitions following hospitalization. Responsibilities include patient outreach, intake and scheduling, documentation and communication, insurance verification and authorizations, and coordination of follow-up care. Working collaboratively with case managers and other healthcare teams, the TOC Health Navigator helps identify and address non-clinical barriers to follow-up care and supports patients in navigating their post-discharge needs. Apply By Date: October 22, 2026, at 11:59 PM Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required for the position High school diploma, GED, or equivalent experience/training Experience working within a complex health system environment Knowledge of all payer systems, procedures, and regulations, including Medicare, Medi-Cal, Managed Care, and Third Party, and experience obtaining authorizations Knowledge of use and proficiency with computers, including mainframe applications such as web-based search engines, and other software programs, including Microsoft Office Suite Competent decision-making and problem-solving abilities and adept at initiating actions and effective resolution and follow-through to ensure appropriate utilization of clinical resources for patient care, completion of department activities/projects, demonstrating good judgment and common sense; analytical skills to review all available information, conclude, develop and evaluate alternatives, develop solutions, and monitor processes Physical and emotional stamina to regularly work within tight frames and critical deadlines, deal with upset, irate, or hostile members of the public, handle sensitive and confidential information, and perform tasks requiring long periods of concentration Ability to communicate effectively both orally and in writing in an informative and diplomatic manner with referring/network physicians, hospital administration, faculty, staff, patients, and the general public; knowledge and ability to utilize effective listening and questioning techniques, and proofreading skills Ability to exercise initiative, originality, and judgment in applying established principles and practices to unique and complex problems that involve multiple variables Ability to multitask and set priorities, organize work independently, set up and maintain manual tracking systems for authorizations, follow-up, preliminary referrals, etc. Ability to work effectively in an area with constant interruptions and traffic, including noise from telephones, staff conversations, and office equipment Ability to work independently in a fast-paced, demanding environment with minimal supervision Ability to manage and oversee multiple tasks simultaneously, including high daily call volume Ability to recognize and maintain confidentiality of patient information and comply with all HIPAA laws Strong communication and interpersonal relationship skills to establish and maintain effective relationships with patients, families, team members, hospital staff in a wide variety of positions and departments; ability to be sensitive and effective with persons representing a broad spectrum of social, ethnic and economic backgrounds Ability to read, write, speak, and understand the English language and to utilize Medical Interpretation Services Strong customer service skills Good organizational skills, ability to independently coordinate a variety of tasks and functions, ability to set priorities, and recognize situations requiring clinical intervention, ability to be flexible and responsive Ability to remain calm, professional, focused, and work effectively in a fast-paced work environment Preferred Qualifications Bachelor's degree in a related area and/or equivalent experience/training Knowledge and experience with community resources and transition of care Knowledge of standards and regulations, medical practices and procedures, medical terminology, disease categories, and services provided in an ambulatory and institutional setting Multilingual Ability to identify own professional strengths and weaknesses and to engage in activities designed to enhance effectiveness Key Responsibilities 65% - Intake and Scheduling Functions 15% - Documentation 10% - Insurance Verification/Authorizations 5% - Communication and Collaboration 5% - Education and Professional Development Department Overview The Transitions of Care (TOC) Department at UC Davis Health supports coordinated, patient-centered care across the healthcare continuum, helping patients successfully transition between care settings and access appropriate services following discharge. The department includes several programs designed to improve care coordination and patient outcomes, including the Multi-Visits Patients Program, Health Navigator Program, Post-Discharge Automated Call Program, and SNF Collaborative Program. Together, these programs support appropriate care utilization, coordinate post-discharge needs, provide continued outreach and support, and strengthen collaboration with skilled nursing facilities and other care partners. Through this coordinated approach, Transitions of Care works to improve the patient experience, promote continuity of care, and support positive outcomes throughout the patient's healthcare journey.

POSITION INFORMATION

Salary or Pay Range: $28.06 - $43.37 Salary Frequency: Hourly Salary Grade: 141 UC Job Title: PAT NAVGTR NON-CLIN 2 CX UC Job Code: 004468 Number of Positions: 2 (See locations below) Appointment Type: Career Percentage of Time: 100% Full-time Shift (Work Schedule): Monday - Friday (8:00 AM - 4:30 PM) Location: (1) Rancho Cordova & (1) Sacramento, CA Union Representation: CX-Clerical/Admin Benefits Eligible: Yes This position is 100% on-site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility by visiting the UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees. High-quality and low-cost medical plans to choose from to fit your family's needs UC pays for dental and vision coverage for you and your family Retirement plans for eligible employees including Pension and other Retirement Saving Plans Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees Lactation Support Program and Family Care discounts and resources Employee Well-being resources and programming to support thriving in all aspects of employees' lives On-site Employee Assistance Program including access to free mental health services Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees Access to free professional development courses and learning opportunities for personal and professional growth Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees Physical Demands Standing - Frequent 3 to 6 Hours Walking - Frequent 3 to 6 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Occasional, up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional, up to 3 Hours Bending/Stooping - Occasional, up to 3 Hours Squatting/Kneeling - Occasional, up to 3 Hours Twisting - Occasional, up to 3 Hours Climbing (e.g., stairs or ladders) - Occasional, up to 3 Hours Reaching overhead - Occasional, up to 3 Hours Keyboard use/repetitive motion - Frequent, 3 to 6 Hours Environmental Demands Loud noise levels - Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration - Frequent 3 to 6 Hours Complex problem solving/reasoning - Frequent 3 to 6 Hours Ability to organize & prioritize - Frequent 3 to 6 Hours Communication skills - Continuous 6 to 8+ Hours Numerical skills - Occasional: up to 3 Hours Constant Interaction - Occasional, up to 3 Hours Customer/Patient Contact - Continuous 6 to 8+ Hours Multiple Concurrent Tasks - Occasional Up to 3 Hours Work Environment UC Davis is a smoke-and tobacco-free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Must be available to work variable hours, weekends, and holidays, with occasional overtime and potential vacation restrictions based on Department operational needs. Work is performed in clinical care environments, including hospital inpatient, Emergency Department (ED), and other UC Davis Health care settings, based on operational needs. One position will be located at the North Addition Building in Sacramento, CA One position will be located at the HAS Building in Rancho Cordova, CA Special Requirements - Please contact your recruiter with questions regarding which activities apply by position. This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance, and functional capacity assessment This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan, and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere #LI-DNI #LI-DNP To learn more about our background check program, please visit: #J-18808-Ljbffr University of California- Davis Health