Digital Content Specialist II

Digital Content Specialist II (Hybrid) Chicago, IL We have an opportunity at our corporate offices in Chicago for a Digital Content Specialist II on our Digital Marketing team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office. As a Digital Content Specialist II, you will support UX copywriting and content across AMA's digital platforms, with a primary focus on FREIDA, a platform that helps medical students search for and evaluate residency programs. The role contributes to the creation of specialty‑specific informational content, user‑facing copy, and messaging that helps guide medical students, residents, and physicians through critical career decisions. Working under established UX and content standards, this role applies UX writing best practices to improve clarity, engagement, and usability. The position works closely with product, UX, and marketing teams to ensure content is consistent, effective, and aligned with the overall member experience.

RESPONSIBILITIES

Write comprehensive Q&A content for individual medical specialties within the FREIDA Specialty Guide Develop and maintain informational content across FREIDA resources, including the Residency Guide and student‑facing guidance materials Develop copy for the Program Director Portal, including guidance, instructions, and resource content Create push notifications, alert banners, and promotional messaging to support engagement and highlight key deadlines and seasonal activities Collaborate with medical education stakeholders to ensure content accuracy and clinical appropriateness Create clear, concise, and user‑centered copy for FREIDA and AMA digital properties that support the FREIDA experience, including AMAone and related join/renew and sign‑in flows Write and optimize UX copy for onboarding sequences, navigation, error states, and transactional touchpoints Work on landing page and member‑facing content that supports usability and conversion goals Collaborate with UX designers to integrate copy early in the design process and support effective content‑design collaboration Conduct content audits and contribute recommendations to improve clarity and usability Develop an understanding of medical student, resident, and physician behaviors to inform content strategy and UX copy decisions Apply user insight and evolving UX and healthcare education trends to support product, design, and marketing initiatives Refine content based on user feedback, observed behavior, and performance data May include other responsibilities as assigned

REQUIREMENTS

Bachelor's degree in English, Communications, Journalism, Marketing, or a related field required 3+ years of experience in UX writing and content creation for complex digital products, preferably within healthcare, education, eCommerce, or membership‑based organizations Ability to translate complex or regulated information into clear, user‑centered language Experience collaborating with product, design, and marketing teams through content contributions Experience supporting content standards, including voice, tone, and style guidelines Comfort presenting recommendations and incorporating stakeholder feedback Hands‑on experience with enterprise CMS platforms, preferably Drupal, and collaboration tools including JIRA, Confluence, Asana and Figma Working knowledge of Google Analytics and Power BI to inform content improvements The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago. This role is an exempt position, and the salary range for this position is $74,160–$98,318. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here. We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status. #J-18808-Ljbffr American Medical Association