Receptionist (Spa)

Receptionist (Spa)

Dermatology Solutions Group, LLC ("DSG") provides professional management services to Gulf Coast Dermatology, P.A. ("GCD"), a medical practice headquartered in Panama City, Florida with locations throughout Florida, Georgia and Alabama. GCD has a professional team of physicians who are trained in the medical and surgical sub-specialty of dermatology.

The Receptionist (Spa) is the first and last point of contact and is fundamental to the daily operation and success of the practice. They are responsible for smooth front office operations and a positive patient experience; and working with medical providers in the back office assisting with cosmetic procedures. They will also create a positive, productive team environment in which the highest level of patient care is provided is essential. This position will report directly to the Office Administrator and the Director of Spa Operations.

This position is patient focused with the objective of delivering superior patient care and ensuring positive patient experiences and outcomes.

Essential duties and responsibilities include:

• Providing the highest level of customer service.
• Creating a calm and welcoming atmosphere for patients.
• Offering patients refreshments and providing patients with any pre-appointment paperwork.
• Assisting and supporting providers as necessary.
• Maintaining clean, neat and organized work areas.
• Completing all required facility opening and closing duties.
• Greeting patients with a welcoming and positive attitude.
• Driving daily revenue through assistance of retail sales, up-selling, consultations and patient retention.
• Selling the consultation to patients over the phone and in person.
• Managing multi-line phone system and assigned daily work flow.
• Fully handling patient scheduling process.
• Striving to achieve high level of patient retention and new patient scheduling.
• Recognizing visit type and locations by color.
• Memorizing and utilizing appointment durations and appointment types during the scheduling process.
• Blocking appropriate resources/equipment during the scheduling process.
• Conducting patient appointment reminder calls.
• Ensuring all patient paperwork is complete, correctly input into eClinical, and scanned into patient record.
• Sending necessary paperwork to correct departments.
• Organizing patient photographs.
• Accurately entering payments, claims and adjustments within eClinical.
• Entering required billing alerts.
• Completing Daily Reports and scanning them to the correct departments.
• Balancing daily cash.
• Filling out deposit slips and preparing bank deposits.
• Making deposits and completing change requests at bank when necessary.
• Being knowledgeable about current promotional events.
• Supporting spa in-house and off-site promotional events, as required.
• Attending and participating in any training and educational seminars, as required.
• Creating and addressing telephone encounters.
• Escorting patients to treatment rooms and preparing them for cosmetic appointments.
• Reconstituting/drawing up injectables per provider instructions.
• Assisting medical providers during cosmetic procedures.
• Preparing or assisting with inventory, as directed.

Skills and qualifications include:

• Excellent oral and written communication skills.
• Teamwork and positive, patient focused attitude.
• Highly motivated and energetic with a naturally friendly and professional attitude.
• Demonstrated ability to multi-task, detail oriented, and organized.
• Ability to effectively communicate with patients, staff, and providers.
• Outstanding interpersonal skills and works well with patients using tact and diplomacy.
• Takes direction well and able to implement given direction.
• Must have a valid driver's license and good driving record.
• Ability to work independently or within a group setting.

Education and/or experience requirements include:

• Preferred: Associate's Degree
• Minimum: one year customer service experience
• Excellent computer skills; experience with Microsoft Word, Microsoft Excel

Physical abilities include:

• Stand for extended periods of time; push, pull and reach; occasionally bend, sit, stoop and stretch.
• Have full range of body motion, including handling and lifting of patients.
• Have the hand-eye coordination and manual dexterity needed to operate a keyboard, photocopier, telephone, calculator and medical equipment.
• Have a normal range of hearing and eyesight to record, prepare and communicate appropriate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
• Occasionally lift and carry up to 30 pounds.

Other requirements include:

• Travel may be required to outlying locations.
• Occasional night or weekend work may be required, but not often.
• May be required to assist with procedures in which there is a presence of blood, bodily fluids and needles.

Work environment includes:

The work of this position is performed in an environmentally controlled office environment. The position requires the ability to work under pressure and with a diverse population, including staff, physicians, clients, patients and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, radiation, medicinal preparations and other conditions common to a clinical environment.