Employee Relations Assistant

Were partnering with a healthcare organization seeking an Employee Relations Assistant to support HR operations through high-volume employee support and inquiry resolution. This role is ideal for someone who enjoys problem-solving, working with people, and providing accurate, timely support in a fast-paced environment.

What Youll Be Doing

Serve as a Tier 1 point of contact for employees, responding to HR-related inquiries via phone and email

Handle employee relations-related questions, triage issues, document interactions, and follow up as needed

Manage a daily volume of approximately 2030 calls, depending on seasonality

Review multiple systems and data sources to provide accurate and consistent information

Maintain detailed, organized records of employee interactions and case activity

Collaborate closely with a team to ensure timely and effective support

What Your Work History Should Show

Experience in HR support, call center, or customer service environment preferred

Strong communication skills with the ability to handle sensitive employee inquiries professionally

Ability to navigate multiple systems and manage competing priorities

High attention to detail and accuracy when documenting and sharing information

Comfort working in a fast-paced, phone-based environment

Additional Details

Location: Tacoma, WA (5 weeks onsite training; remote thereaftermust live within commuting distance)

Schedule: Training hours MondayFriday, 7:30 AM4:00 PM; post-training schedule 10:00 AM6:30 PM (some flexibility)

Pay Rate: $23.00$30.00 per hour DOE

Employment Model: Temporary (potential for extension)

Requirements: Must be able to pass a background check and provide proof of flu vaccination

PACE Staffing Network is a woman-owned staffing company serving Washington employers for over 45 years. We place temporary, contract, and direct-hire professionals across HR, healthcare administration, accounting, and project-based roles.

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